Sonos and Mac OS 10.15 Catalina

176 replies
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Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

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Airgetlam

Sonos doesn't connect to the iTunes app, or the Music app. It looks for the data where it's stored, without going through Apple's software.

Does it still see your previous music? Or have you checked to see how the new Music app is saving the files, in terms of the format? It's possible that you need to mess with the settings for saving "new" music in order to be sure it is being saved in a format that Sonos can read.

Bruce

Airgetlam

Another random thought....is it possible that installing the new OS has moved the location of the library? If so, you may need to re-point Sonos to look in the new location.

Bruce

W

WhiskersAuthor

Contributor I

No. It doesn't see the old music. It looks like there is a new file created called "Music Library.musiclibrary" instead of the old "iTunes Library.xml" file perhaps that index hasn't been properly accounted for on an external drive yet? TY.

W

WhiskersAuthor

Contributor I

I readded the entire library with file sharing off and it has the correct path. It just doesn't seem to recognize any of the music in that folder.

Airgetlam

Interesting. Since this isn't an officially released product, and just the Gold Master, it is entirely possible that Sonos doesn't yet support this new file type. Which implies an upcoming controller update, I would guess.

Thanks for flagging this for the Sonos guys to take a look at. I'd certainly hope that there's some group in Sonos already looking at it.

Bruce

W

WhiskersAuthor

Contributor I

I expect the same thing. It appears that in Catalina it asks for permission to access external drives. Perhaps this is a new "feature" that might be tripping things up. Thanks for your help.

Airgetlam

Not sure I was as much help as I was an echo chamber for you, but in either case, you're most welcome. I'll keep my eyes peeled to see if Sonos wants to respond to this here, or maybe just wait until this goes "official".

And frankly, it would be interesting to me to see if it does require a code change of the controller, or if it's just a .xml or .json file that would get downloaded in the background, without a full code update.

Bruce

Ryan S

Retired Sonos Staff

Hi Whiskers, as you guys guessed, 10.15 Catalina isn't fully supported in the Sonos app yet. The team is working on it.

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