Contributor I

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Sonos Albums

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Hello. In the last two weeks, sonos won’t play saved albums and says “unable to browse music”.

Also, it won’t play any albums once you have searched for them (in the search area) but might play a selected song from the album Or it plays something entirely different.

This has also happened to a friend and we don’t know what to do.

Thank you.

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Ken_GriffithsAnswer

@st1815,

This is just a guess at this point, but are you perhaps using Amazon ‘Prime’ Music, or their ‘Music Unlimited’ service?

Only there have been some big changes with the Amazon ‘Prime’ service recently, around the time you first encountered your issue.

Perhaps it’s due to those changes, if you are using ‘Prime’.. See these ‘example’ links:

If you do a search on the November 2022 changes to Amazon Music you will perhaps see the various changes in question.

Ken_Griffiths

Are these your own albums stored locally on a NAS/HDD, or are they held on a mobile device, or are you accessing them from a particular music service?

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S

st1815Author

Contributor I

Hello and thanks for responding. They are albums I have saved from Amazon music so that I can find them more easily. Any albums that are stored from my NAS drive, will play but anything that has been “favourited” in the album section says “unable to browse music”. I don’t know whether this is an Amazon thing or a Sonos problem.

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Ken_GriffithsAnswer

@st1815,

This is just a guess at this point, but are you perhaps using Amazon ‘Prime’ Music, or their ‘Music Unlimited’ service?

Only there have been some big changes with the Amazon ‘Prime’ service recently, around the time you first encountered your issue.

Perhaps it’s due to those changes, if you are using ‘Prime’.. See these ‘example’ links:

If you do a search on the November 2022 changes to Amazon Music you will perhaps see the various changes in question.

Translate

S

st1815Author

Contributor I

Thank you. I feared that this might be the case and appreciate your help. I clearly need to upgrade my basic Amazon account or will go over to Spotify.

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Airgetlam

Amazon’s done a pretty thorough job in making lots of people unhappy with this change.

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Bruce

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