songs searched on plex are grayed out and cant be selected

I have the same issue, have been trouble shooting it for over a week now, the whole time blaming plex.

Plex media server is working fine, if i manually browse my music via the plex source on the sonos app, i can see my songs ok and play them ok, but when the songs are found via the search function, all ‘songs’ results under Plex are greyed out.

Searching for albums is ok and i can select songs from their albums, it’s just when the same songs are found in the search as ‘songs’.

I also have my music collection connected to my sonos app as my music library and the same songs which plex greys out, show as ok and can play ok.

Also, seaching for songs often created an error under Plex and the sonos app shows a red warning sign next to plex and a message saying “an error occurred with Plex. Try again later.

I have a static IP address and plex reports as access as “Fully accessible outside your network”, so no issues on the Plex side and all songs can be searched and played just find via the PlexAmp app on the same phone.

I have the same issue, please notify when resolved

Same issue here.

I’m having the same issue as well. 
 

Plex search and play works with SonoPhone FYI if you own the app. Probably also the desktop app (I haven’t tried it yet)
 

Please prioritize this issue. Since the "upgrade" last May, I have not been able to use Subsonic integration any more, so I switched to Plex. Now Plex is broken. This is the only way left to access self hosted files other than actually sharing the folder which I don't think is working that great either.

It's getting very hard to keep convincing myself to stay with this ecosystem.

Any updates?

Can you let your customer support team know about this? I recently contacted them because I was having this problem, and they clearly are not aware that it’s a known issue. It would have saved a lot of my time and theirs troubleshooting my network, plex, app settings, etc.

Hi ​@Sotiris C. ! I just got off a chat with support about this, and they told me they could find no issue currently being tracked, even though I referred them to this thread. This is troubling!
 

Also, during my conversation with the support rep, we tried reproducing this on another device of mine, an iPad. Since i don’t use that very often, it happened to have an older version of the app. It worked fine on the older version, and after I updated to the current release, it was broken just like my phone. Clearly, there has been a regression in a recent release of the app.

Please do whatever you can to ensure this issue is being tracked and prioritized. This makes me basically unable to use Sonos to access my local music library. 

**UPDATE ** 03/02/25 - I’ve managed to get this escalated to Level 2 Engineers within Sonos, this is what’s happened.

Just spent 1.5 hours on the phone to sonos support regarding this issue. The guy went through every troubleshooting idea possible. Changing network settings, restarting all devices etc. Double checking everything in Plex is setup correctly.

We tried the Sonos PC Software, I searched for ‘BAD’ by MJ, the software found it instantly and is super fast and played the song instantly. Tech support said this software is still running the backend software which the old sonos app ran on, hence why its so good.

Same test was done on the sonos web player. Searched for the same MJ track, search was very slow to be found across all music services. After clicking on the track found in plex, it would take over 1 minute to play, very slow and buggy. The web player uses the new backend which the new app uses, hence why its rubbish.

Same MJ track was searched on my phone, track was not found but it found other songs with the word BAD in and they were all greyed out. Artists and albums with the word BAD which were found in plex can be selected.

Diagnostics of all these tests were sent to Sonos so their level 2 engineers can cross reference the diagnostics reports to see why the app is so crap and broken compared to the old code which the PC software runs on.

A screen recording video of the app showing plex songs all greyed out which i captured was also submitted to their engineers to see.

I also showed him this thread where others have having the same issue, this was added to the report so their engineers know others are suffering.

They’ll contact me in a few days once they analysed everything. I’ll report back their findings/solution…...if there is one!?!

I did mention, I hardly ever use my Sonos system anymore because the app is so broken and i would never recommend them to friends and family due to this crap app. It’s mind boggling that they’re still trying to fix the app instead of scrapping it and sticking with what they know works.

How to get the message to the new CEO to scrap this new app? :)