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Richie0477
Contributor I
Sep 25, 2023 1:58 PM UTC
Answered

song selection

I am the main account holder, when on the sono app, when I search for a specific song, it doesn't play it, it selects artist of similar kind or same atlrtiwt but didn't song. This feature I expect if it was someone in my household sharing my account as a 2nd person but not the main account holder. Being the bill payer I expect to be able to play what I want. Any help appreciated 

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Corry P
Corry PAnswer
Sonos Staff
Sep 29, 2023 10:36 AM UTC

Hi @Richie0477 

Welcome to the Sonos Community!

This is normal behavior for Spotify free, I think…..

It’s also normal for Amazon Prime. To help you, we really need to know what service you are using, and what tier you pay for on it.

As “the bill payer”, you have expectations, which is fair. As of yet, we don’t know who you’re paying the bill to - perhaps it would be best to speak to them?

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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3 replies

Airgetlam
Airgetlam
Sep 25, 2023 2:41 PM UTC

Not sure how ‘the main account holder’ makes a difference here. The action should be the same on anyone using the Sonos controller, no matter whether they’re the account holder or not.

What music source are you finding/trying to play on your Sonos system? Amazon? Apple Music? Pandora? Spotify? Local Music?

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Bruce
106rallye
106rallye
Sep 25, 2023 4:03 PM UTC

This is normal behavior for Spotify free, I think…..

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    Corry P
    Corry PAnswer
    Sonos Staff
    Sep 29, 2023 10:36 AM UTC

    Hi @Richie0477 

    Welcome to the Sonos Community!

    This is normal behavior for Spotify free, I think…..

    It’s also normal for Amazon Prime. To help you, we really need to know what service you are using, and what tier you pay for on it.

    As “the bill payer”, you have expectations, which is fair. As of yet, we don’t know who you’re paying the bill to - perhaps it would be best to speak to them?

    I hope this helps.

     

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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