Skip to main content
TheB1NG
Contributor I
March 26, 2016

Song Not Encoded Correctly

  • March 26, 2016
  • 87 replies
  • 38469 views
Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    87 replies

    Show previous replies
    Jean C.
    Jean C.
    Retired Sonos Staff
    February 14, 2020

    Glad that we could help out @rbrown. Please don’t hesitate to reach out with other questions about this or any other issues you might experience. We’re all happy to help out. 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      RyanP73
      Lyricist I
      March 15, 2020

      Hi there. Has there been any updates to this? I am still getting this Song not encoded properly on certain songs on YouTube music. 

      perosb
      Lyricist III
      March 16, 2020

      I’ve been over on the other thread that you linked to regarding playback issues and this looks like an issue that we are already working to fix as we mentioned. 

      This issue seems limited to one particular service and we are working to resolve it.  

      Skipping here as well everyday…sonos/YT

      Diagnostics at 1942137154

      perosb
      Lyricist III
      March 16, 2020

      I’ve been over on the other thread that you linked to regarding playback issues and this looks like an issue that we are already working to fix as we mentioned. 

      This issue seems limited to one particular service and we are working to resolve it.  

      Skipping here as well everyday…sonos/YT

      Diagnostics at 1942137154

      An other one this time with SonosNet 1930608066

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 18, 2020

      Hello @perosb  

      Thank you for reaching out with your diagnostic reports from your Sonos system. 

      It looks like you have a network that is operating with several different routers or access points so the Sonosnet set up is going to be your best bet.

      Is it possible to wire the Beam directly to the network instead of the right-rear surround Play: 1?

      Is the Sonosnet configuration working any better in this regard than running your system on WiFi?  

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Jean C.
      Jean C.
      Retired Sonos Staff
      March 18, 2020

      Hi @RyanP73,

      Welcome to the Sonos community and thak you for reaching out about this issue.

      Can you submit a diagnostic report from your app so that we can evaluate your Sonos system for interference?

      If you post the confirmation number I will be more than happy to look it over for you. 

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      perosb
      Lyricist III
      March 18, 2020

      It looks like you have a network that is operating with several different routers or access points

      Yes correct, but it was the same when there were only 2 Google Wifi.

       

      Is it possible to wire the Beam directly to the network instead of the right-rear surround Play: 1?

      Plugged in now.

       

      Is the Sonosnet configuration working any better in this regard than running your system on WiFi?  

      No, I’m afraid not. No major change with Sonosnet+beam with cable.

      Diagnostics here 133450856 and here 25150434 @Jean C. 

       

      edit: changed sonosnet to channel 11 and restarted Beam but same 454620320

      edit: I cannot reproduce this with Google Play Music

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 18, 2020

      Hi @perosb,

      Is your Beam wired into a network switch or directly into your Ubiquiti router?

       

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      perosb
      Lyricist III
      March 18, 2020

      Hi @perosb,

      Is your Beam wired into a network switch or directly into your Ubiquiti router?

       

      It’s connected to a switch and then ubi router.

      I understand you want to troubleshoot but I refuse to believe this would make a difference. I have 250mbit fiber, streaming multiple 4K videos works, playing games etc, but playing a single 256kbit audio file doesn’t. GPM plays 320kbps mp3a which works ;(

       

      edit: I also tested grouping together some (3) google home mini as a group and no issues there (except the sound quality ;)

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 18, 2020

      Hello @perosb,

      I can understand your frustration but everything in the diagnostic reports at this time is pointing to a communication issue between Sonos and the internet.

      In your most recent diagnostic, your Beam is grouped to your Play: 3. Can you un-group these and test playback on the home-theater system only?

      Can you then group the Play: 3 and your Ikea Lamp to the Vardagsrummet Beam to see if the playback behavior changes.    

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Show more replies
      Terms & ConditionsAccessibility statement