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Contributor I
August 9, 2023
Answered

song is not encoded correctly. i just paid 1900 for a sonos system and apple music does not play because of that pop-up

  • August 9, 2023
  • 20 replies
  • 6203 views

How do you fix this. 

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Best answer by ratty

The “not encoded correctly” message can be due to packet loss caused by local network issues.

See 

If that doesn’t help then submit a system diagnostic, note the number and call Sonos Support.

20 replies

Lyricist III
September 14, 2023

It's been going on for months. Neither Sonos nor Apple accept blame or have any intention of fixing it. The only work around I have been able to find is to go into my playlist and delete this song from my Apple Music library and then re-download it and then it seems to work. 

Download it? Onto your mobile? The only way Sonos would be able to play an Apple Music download is if the user is playing via the native Apple Music app over AirPlay. Of course AirPlay introduces its own challenges as the stream has to loop across the network, through the mobile.

You can simply re-add it to your library, but I tend to download everything so that if I'm in a bad cell area, I can still listen to music without interruption. You just have to delete this song from your library and then we had it. But download part is this something that I do. 

Lyricist I
October 15, 2023

Getting this inconsistently sometimes a track will play sometimes it won’t 

 

especially occurring for YouTube Music

Occasionally  for Apple Music and Amazon Music

 

Nothing has changed in the sources I play from - and some tracks will occasionally play - then all of sudden they are no encoded properly… so which is it?

 

Im sorry I love my Sonos system - but I really do feel inclined to say this issue is Sonos issue. 

Avid Contributor I
October 15, 2023

Fixing IP addresses for my phone and Sonos speakers helped, as per @ratty ‘s suggestion above.

I was also experiencing speaker drop outs, so did a diagnostic and phoned Sonos.

The adviser found massive Wifi interference with many other routers in my neighbourhood using the same channels. He found better channels and talked me through the whole process. Interference dropped from 65% to 30% and I haven’t had any issues at all since.

The combination of @ratty ‘s fix and the adviser’s fix has everything running flawlessly now. No encoding problems. No dropouts.

(I mainly use Amazon Unlimited).

 

Lyricist I
November 18, 2023

to add to this thread, I am having the same issue.  I have found issues saying it is Sonos refusing certain DRM?  ALSO, I can play all these songs on Apple Music, so if it is DRM, is Sonos, not apple.  I am going to try some of the wifi suggestions here, but this is incredibly infuriating with the amount of money I have put into this Sonos system.  I have been a customer for years, and I am constantly running into issues.  Sonos has never fixed the ‘large’ music library playlist issue - so I have to pay for Apple Music to play my iTunes library, because Sonos can’t handle the size of my library.  Now this.

Stanley_4
Grand Maestro
November 18, 2023

Sonos has never hidden the limitations on local library sise, nor have they announced any plans to increase it so I can’t hold that against them.

There are several other options for large libraries so I can see their position.

 

DRM is the fault of the company putting it on the music, not the company trying to deal with the grief it causes. My solution is simple, I try to never buy any DRM’d goods.

Lyricist I
December 10, 2023

A called the Sonos help line and they were able to reboot our entire system remotely which fixed the problem for about two weeks. It’s happening again today, a weekend, so no access to the service telephone line. I hope that they add a REBOOT option to the APP so I don’t have to keep calling.

Stanley_4
Grand Maestro
December 12, 2023

We used to have a reboot available from the Sonos internal web pages but they took it away.

You might try setting reserved/static IP addresses for your Sonos. Power them all down, reboot the router and power them back up. It may not be your issue but it takes one of the more frustrating options off the bug finding/fixing table.

Lyricist I
December 16, 2023

Thanks Stanley! Will give that a shot just to limit possibilities.

Trending Lyricist I
December 20, 2023

This is not a new problem and it is not just apple music.  Amazon, sirius constantly, everyday.

 WHEN IS SONOS GOING TO FIX THIS.  THE S1 APP HAS BECOME MORE AND MORE PROBLEMATIC AND SONOS REFUSES TO ACKNOWLEGE THAT THEY DO NOT EVER INTEND TO REPAIR IT.

 

Ken_Griffiths
December 20, 2023

This is not a new problem and it is not just apple music.  Amazon, sirius constantly, everyday.

 WHEN IS SONOS GOING TO FIX THIS.  THE S1 APP HAS BECOME MORE AND MORE PROBLEMATIC AND SONOS REFUSES TO ACKNOWLEGE THAT THEY DO NOT EVER INTEND TO REPAIR IT.

Have you explored the matter based on @ratty’s answer here in this thread, as usually this occurs due to packet loss caused by local network issues. I don’t think there is anything to fix on the Sonos side, but you can always go onto submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.