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Contributor I
June 9, 2024
Question

“Something went wrong. Try again.” for almost everything.

  • June 9, 2024
  • 37 replies
  • 8739 views

I get the message “Something went wrong.  Try again.”  for almost everything I do.  I mostly use “Favorites” and”Recently played” from the Sonos Home Screen but neither work at all since the uograde app.  Any time I try to play a selection in either of these sections I get the message “Something went wrong.  Try again.”

 

Furthermore, Recently played previously listed the most recent Recently played selection but now presents in some other order so I have to look for the last Most recently played which, once I find it, does not play anyway and results in “Something went wrong.  Try again.”!
 

My workaround is to go into music services and find what I want to play an play it from there.  Which defeats the purpose of having a Favorites and Recently played option!  It’s like having an old car stereo with buttons to save your station that only save the frequency but you must manually tune to that frequency each time.

its bad enough to have all my Favorites and Recentjy played showing up but never working.  Now try to explain  the workaround to my 85 year old partner.  Ultimately, I am the only one in my household now that can play music on our Sonos system which is particularly difficult when I am not home to assist with this. 
 

Sonos- I’ve been a fan for many years but your release of this latest update has killed my confidence in you.  This release was clearly not ready!  It is better to have no release than one that eliminated the most basic of key features in favor of a cool looking configurable Home Screen that no longer invokes the very point of the options on the screen.  Sonos is a music system - not a screen app that looks pretty.  Unfortunately the app no longer play music at the push of a button - you now must re-configure it each turn me you want to play a selection.

1920s functionality with a really cool looking idea of how it COULD work on your phone - just does not work!

 

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37 replies

Lyricist I
August 10, 2024

My new title for my song…”something went wrong try again later”. Unbelievably frustrating experience with Sonos. Awful update made my Move a paper weight. The only value my Sonos system offers is aggravation. Have to delete the app and reset router every time. 

Lyricist I
August 10, 2024

Similar issue here. Got Apple Music Hits in my “Recently Played”. Tapping it only ends in “something went wrong”.

Selecting the station through Apple Music or favorites does work, but never through Recently Played. Other stuff like Albums or TuneIn stations do work though.

Enthusiast I
August 11, 2024

I would like to know how many current sonos users are happy at the moment. Unfortunately sonos seem to be looking the other way and pointing at the fancy headphone and sending almost daily emails. Please get it fixed do I can use my existing system. I was just about to buy a sonos beam or arc to add to my system…..no way now with the way sonos are treating long term users. 

 

This sums up EXACTLY how I feel.

Lyricist II
August 18, 2024

Did the app start working for a week or so for others and then this morning start back again with the “something went wrong” BS????

@SONOS you took AGES to admit you screwed up and acknowledge the frustrations of your customers. Then you fixed it only then break it again???

 

with all due respect, hire new QA testers and make sure your stuff works before rolling it out - and then don’t break it again! 😡😡😡

Lyricist I
August 26, 2024

What are Sonos doing killing their brand. 

Avid Contributor I
August 28, 2024

I feel your pain(s).

Something went wrong. Try again.
Lyricist II
August 29, 2024

Does anyone from Sonos actually read these forms? Since the app update, my system just doesn’t work. It's total garbage. “Something went wrong, Try Again” for everything I try to play, yet I have one speaker on my network that randomly starts playing music by it’s self. The only way I can listen to something is to Airplay into a speaker. 

Lyricist I
September 3, 2024

Same issue for me since last update a couple of days ago.

 

Insane, the amount of money I spent on this system and now the amount of time I’ve spent troubleshooting. Still cant play music.

Lyricist I
September 7, 2024

Been having the 'something went wrong' for most linked radio stations. Someone mentioned location issues so I looked at the Sonos app Location Permissions on my android mobile - which I found Google had switched off as 'not being used'. When switched back on most of the radio services kicked back into life (though one needed removing and adding back in). 

Lyricist I
September 21, 2024

I have the same problem here … S.O.S SONOS !!!!!!