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WIN714
Contributor I
November 10, 2025
Answered

'Something Went Wrong' Notice When I Try to Access My Tidal Playlists From SONOS APP ON ANDROID

  • November 10, 2025
  • 4 replies
  • 222 views

I have updated SONOS, TIDAL, rebooted my router, uninstalled and reinstalled both, and still no solution. I have not re-authorized TIDAL because that selection isn’t available on my app. I am really close to closing my account and going elsewhere, especially when there is no human customer support.

Any suggestions? Note, the Windows desktop app works fine. TIA.

 

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Best answer by Airgetlam


 

 


 

4 replies

Airgetlam
AirgetlamAnswer
November 10, 2025


 

 


 

Bruce
Airgetlam
Airgetlam
November 10, 2025

As far as I’m aware, Sonos Support still takes phone calls. I don’t believe they’ve hooked up any voice chatbots to Sonos Support . Although they do appear to have a Chatbot hooked up to their ‘chat’ service online. 

Bruce
    Byte366
    Lyricist I
    November 14, 2025

    I'm having the same issue. Had them on the phone weeks ago to no avail

    CBETKATA
    Lyricist I
    November 18, 2025

    I uninstalled the current version and rolled back to an older one of the Sonos app (late August or early September) and now everything works fine. It looks like that Sonos messed up something with the latest update, which I guess will be fixed later

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