Trending Lyricist I

Some WMA files are not recognised and indexed by Sonos

Forum|Forum|2 years ago
November 26, 2023
12 replies
336 views

Our music library contains many WMA files, most of which are recognised and indexed by the Sonos app properly. Some WMA files are however missing from the library, even so they are recognised and played correctly by other apps, e.g. Windows Media Player or VLC.

We’ve already checked all the suggestions in the article “Missing tracks or albums in Sonos music library”, and the missing WMA files contain all the required metadata, like artist, title, track number, album artist and album title.

Is there anything in particular that needs to be present in a WMA file for Sonos to accept it, or that prevents Sonos from indexing it? What do we need to look for? What requirements do WMA files have to meet to be compatible with Sonos? Happy to provide examples of files that work and don’t work, if that helps.

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J

Jenkins' Ear

Lyricist I

we are having a similar problem - has the problem described in this thread been resolved yet?

The KrollmannsAuthor

Trending Lyricist I

we are having a similar problem - has the problem described in this thread been resolved yet?

Sonos Support investigated and responded that the WMA track was not being added because its bit depth was 32-bit.
They explained that the Sonos Music Library can handle audio files with bit depths of 16-bit or even 24-bit but only for FLAC and ALAC files as provided in their knowledge base article "Supported audio formats for Sonos music library".
It is possible to get the track added to the Sonos Music Library after converting or downgrading the bit depth from 32-bit to 16-bit. You’ll need a third-party app or service to convert or downgrade the file to 16-bit audio.

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