so dissapointed.

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Enthusiast I

@blreindl

Thanks for the screenshots - that’s helpful👍
Okay I need you to quickly look at each of your speaker SNR levels - see this link where to find those …

Let me know if any are below 45dB.

Ken: I got busy with our granddaughter. Here are the SNR levels…

bedroom L:65

Bedroom R: 74

Dining room L: 72

Dining Room R: 74

Sunroom L: 65

Sunroom R: 67

I started everything playing again. Then I dropped and added rooms. Right now all the speakers are working except Dining Room Right and it has SNR 75.

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

@blreindl

Thanks for the screenshots - that’s helpful👍
Okay I need you to quickly look at each of your speaker SNR levels - see this link where to find those …

Let me know if any are below 45dB.

Ken: I got busy with our granddaughter. Here are the SNR levels…

bedroom L:65

Bedroom R: 74

Dining room L: 72

Dining Room R: 74

Sunroom L: 65

Sunroom R: 67

I started everything playing again. Then I dropped and added rooms. Right now all the speakers are working except Dining Room Right and it has SNR 75.

Yes the grandchildren must always come first - It’s the same for me aswell. 👍

Those SNR levels are all absolutely fine - let’s leave the router alone for the moment - it’s not the strength of the WiFi connections which in fact are ‘excellent’.

Next I’m going to suggest you unpair the Dining Room stereo pair - swap their physical locations in the room (swap left/right speakers) and then stereo pair them the other way around (so the current right speaker becomes the left speaker) - then see if that solves your problem.

If the same speaker however continues to then drop-out (hopefully it won’t) then it might be worth unpairing them again and factory resetting just that one speaker only and setting it up again.

I suggest you make sure your two Dining Room speakers have slightly different room names before stereo pairing them - the left speaker can always be called Dining Room, but name the right one Dining Room-R (or whatever you prefer) and then go onto stereo pair them from the left speaker (Dining Room).

Hope that makes sense.

One more thing @blreindl, 74dB SNR reading is quite high - how far is that from the nearest WiFi access point - which presumably is your main router?

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Enthusiast I

@blreindl

Thanks for the screenshots - that’s helpful👍
Okay I need you to quickly look at each of your speaker SNR levels - see this link where to find those …

Let me know if any are below 45dB.

Ken: I got busy with our granddaughter. Here are the SNR levels…

bedroom L:65

Bedroom R: 74

Dining room L: 72

Dining Room R: 74

Sunroom L: 65

Sunroom R: 67

I started everything playing again. Then I dropped and added rooms. Right now all the speakers are working except Dining Room Right and it has SNR 75.

Yes the grandchildren must always come first - It’s the same for me aswell. 👍

Those SNR levels are all absolutely fine - let’s leave the router alone for the moment - it’s not the strength of the WiFi connections which in fact are ‘excellent’.

Next I’m going to suggest you unpair the Dining Room stereo pair - swap their physical locations in the room (swap left/right speakers) and then stereo pair them the other way around (so the current right speaker becomes the left speaker) - then see if that solves your problem.

If the same speaker however continues to then drop-out (hopefully it won’t) then it might be worth unpairing them again and factory resetting just that one speaker only and setting it up again.

I suggest you make sure your two Dining Room speakers have slightly different room names before stereo pairing them - the left speaker can always be called Dining Room, but name the right one Dining Room-R (or whatever you prefer) and then go onto stereo pair them from the left speaker (Dining Room).

Hope that makes sense.

I swapped the speakers as you suggested. At first both worked. Then I added all the other, and the app became unresponsive for a long time. I was getting the message “Try again later. Cannot connect.” I couldn’t adjust volume, either. This has never happened before. Then I took it down to just bedroom, and only one speaker was playing. Then I went back to Everywhere, and both dining room are playing, one bedroom, and the sunroom keeps switching between the two. At one point, the dining room was each playing a different part of the same song. It is worse! Right now the Dining Room left is playing and not the right.

Enthusiast I

One more thing @blreindl, 74dB SNR reading is quite high - how far is that from the nearest WiFi access point - which presumably is your main router?

The 74 is a speaker that is about 20 feet from router.

I swapped the speakers as you suggested. At first both worked. Then I added all the other, and the app became unresponsive for a long time. I was getting the message “Try again later. Cannot connect.” I couldn’t adjust volume, either. This has never happened before. Then I took it down to just bedroom, and only one speaker was playing. Then I went back to Everywhere, and both dining room are playing, one bedroom, and the sunroom keeps switching between the two. At one point, the dining room was each playing a different part of the same song. It is worse!

You might need to leave things settle a while - meanwhile if you group the rooms via AirPlay in the iOS control centre and play your Apple Music to All what happens in that case?

I swapped the speakers as you suggested. At first both worked. Then I added all the other, and the app became unresponsive for a long time. I was getting the message “Try again later. Cannot connect.” I couldn’t adjust volume, either. This has never happened before. Then I took it down to just bedroom, and only one speaker was playing. Then I went back to Everywhere, and both dining room are playing, one bedroom, and the sunroom keeps switching between the two. At one point, the dining room was each playing a different part of the same song. It is worse! Right now the Dining Room left is playing and not the right.

Strange that the App became unresponsive too - sounds like there was a general network issue - has the WAN/internet connection been stable in the past for streaming movies (Netflix/Prime etc.)

Enthusiast I

I swapped the speakers as you suggested. At first both worked. Then I added all the other, and the app became unresponsive for a long time. I was getting the message “Try again later. Cannot connect.” I couldn’t adjust volume, either. This has never happened before. Then I took it down to just bedroom, and only one speaker was playing. Then I went back to Everywhere, and both dining room are playing, one bedroom, and the sunroom keeps switching between the two. At one point, the dining room was each playing a different part of the same song. It is worse! Right now the Dining Room left is playing and not the right.

Strange that the App became unresponsive too - sounds like there was a general network issue - has the WAN/internet connection been stable in the past for streaming movies (Netflix/Prime etc.)

Streaming movies is no problem. I also do training for hundreds of people via Zoom and never have issues.

Streaming movies is no problem. I also do training for hundreds of people via Zoom and never have issues.

Okay. Have you checked recently for any Sonos App firmware updates? Did the grouped AirPlay playback work?