Slider volume control in app and trueplay do not work

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I have just bought an era 300 and set up the new app (have an old Play 5 with Sonos 1 controller). Trueplay set up goes into a loop so I cannot set it up and the slider volume control just pops back every time so cannot use that either. Really poor app. I have re-booted phone and still nothing working. Any solutions?

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Sotiris C.Answer

Sonos Staff

Hello @veew, welcome to the Sonos Community!

I am sorry to hear you are having trouble tuning your Sonos Era 300 with Trueplay and also experiencing issues with the Sonos App.

There are a couple things you could try:

Make sure everything is up to date - Update your Sonos speakers.
Reboot everything to refresh the network connections with the following order - Router → Sonos → Controller (Smartphone/Tablet)

If the above didn’t resolve your issues, then please reach out to our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with advice and information, specific to your system and what it reports.

I hope this helps.

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