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Carol D
Contributor II
January 27, 2021
Question

SiriusXM - unable to browse music message

This is the message I get today. Anyone else having problems? This happens at least once a month for some unknown reason with Sirius XM and Sonos. No one has ever given a reason as to why and it sure is annoying. 

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1 reply

Airgetlam
Airgetlam
January 27, 2021

Have you checked the Sonos real time status page when receiving this error?

Have you tried removing SiriusXM from your Sonos controller, and adding it back in?

Have you tried a unplugging all Sonos devices, and while they’re unplugged, rebooting your router? Once the router comes back up, you can, of course, plug back in the Sonos devices. 

Have you tried to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

Bruce
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