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sjmf1982
Contributor I
Oct 21, 2020 2:59 AM UTC
Answered

SiriusXM not updating

SiriusXM channels won’t update artist and song while playing.  Started about 3 weeks ago.  

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    Mark P
    Mark PAnswer
    Retired Sonos Staff
    Oct 21, 2020 2:06 PM UTC

    Hi @sjmf1982.

    Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

    Have you already tried to remove and add the music service in the Sonos app?

    Let us know if it works. If you need help with any other information, please be sure to let us know.

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    8 replies

    Mark P
    Mark PAnswer
    Retired Sonos Staff
    Oct 21, 2020 2:06 PM UTC

    Hi @sjmf1982.

    Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

    Have you already tried to remove and add the music service in the Sonos app?

    Let us know if it works. If you need help with any other information, please be sure to let us know.

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    sjmf1982Author
    Contributor I
    Oct 22, 2020 2:30 AM UTC

    That worked.  Thank you.  

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    Mark P
    Mark P
    Retired Sonos Staff
    Oct 22, 2020 11:48 AM UTC

    Hi @sjmf1982.

    Welcome, thank you for reaching back to Sonos Community.

    Glad we can help.

    Cheers.

    If you need help with any other information, please be sure to let us know.

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    RobSpike100
    Lyricist II
    Oct 22, 2020 2:44 PM UTC

    I, too, am having the same issue.  I have removed the Sonos Music Service and then readded it.  The problem resolved for about 15 minutes, but now it’s back to not updting songs and artists.

     

    Is there another solution?

     

     

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    sjmf1982Author
    Contributor I
    Nov 9, 2020 3:50 AM UTC

    Same with me.  It worked for a few hours and then stopped.  Hasn’t worked in days now.  Next idea?  

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    N15663
    Trending Lyricist I
    Dec 23, 2020 9:45 PM UTC

    Same and it’s getting pretty frustrating. Adding and removing service only works for a little while.

     

    Sonos, are you actively working on this? It’s pretty clearly a bug.

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    Airgetlam
    Airgetlam
    Dec 23, 2020 9:54 PM UTC

    Have any of you submitted a systems diagnostic from your controller and talked to Sonos about it? My suspicion is with only three reports of an issue, rather than a flood of complaints, it may be some sort of local issue. But even if it turns out to be systemic, providing hard rather than anecdotal data to the Sonos engineers would surely be helpful.

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    Bruce
    N15663
    Trending Lyricist I
    Dec 23, 2020 10:17 PM UTC

    I did and we deleted and re-added the service which fixed it temporarily. There’s are other threads on here saying the same thing. Pretty sure it’s not local. Thanks!

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