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jkklaiber
Contributor I
June 18, 2020
Answered

SiriusXM

Nothing from SiriusXM is loading in the new app. Any suggestions? Thanks!

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Jean C.
Jean C.Answer
Retired Sonos Staff
June 28, 2020

Hello @jkklaiber,

Welcome to the Sonos Community and thank you for reaching out with your issue. 

If you are not able to access any music service through the Sonos app, try the following steps to resolve this issue.

  1. Reboot your router by unplugging it from power for approximately 1 minute.
  2. Reboot your Sonos products by unplugging them for about 15 seconds each.   
  3. Reauthorize your Music service if you are still not able to access the service content.

If none of this works, submit a diagnostic report from your Sonos app and respond with the confirmation number so we can take a look at your system.   

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Annazel S
Annazel S
Retired Sonos Staff
August 1, 2020

Hi @BWLL.

Thanks for the response and for the additional details.

I understand your frustration, let me help and try to figure this out.

Kindly submit a new diagnostic report, and reply with the confirmation number.

I’d like to see if there’s anything under the hood that can cause this issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out.

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BWLL
Lyricist III
August 3, 2020

Thank you!

here is what I just ran

1184545777

Hctid
Lyricist I
August 3, 2020

Sorry for hijacking the thread. My problem is SiriusXM isn't even showing as an option at Add Music Service. I'm in Canada 

controlav
controlav
Lead Maestro
August 3, 2020

Sorry for hijacking the thread. My problem is SiriusXM isn't even showing as an option at Add Music Service. I'm in Canada 


Why thread-hijack?? Anyway, check the Country setting on your Sonos account (not the Forum account).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Bonatom
Contributor I
September 9, 2020

I have the EXACT same issue as BWILL. Was this ever resolved? 
 

yes. I can stream via the SiriusXM app

yes. I used to be able to stream on Sonos

yes. The error issue “error: can not add SiriusXM 

 

diagnostic 1825373166

Annazel S
Annazel S
Retired Sonos Staff
September 10, 2020

Hi @BWLL and @Bonatom.

Thank you for your patience in this and sorry for the delayed response.

If the steps suggested above were followed, and you’re able to log in to the internet streaming website (https://player.siriusxm.com/) without any issues, the next step is to add a test account and see if it will work on your system.

At this point, I would recommend giving us a call so we can continue troubleshooting in real-time.

The tools our agents can use through a live troubleshoot would be very useful in this case.

 

If you have any other questions or concerns, feel free to reach out.

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