Contributor I

Answered

SiriusXM

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Nothing from SiriusXM is loading in the new app. Any suggestions? Thanks!

SiriusXM

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Jean C.Answer

Retired Sonos Staff

Hello @jkklaiber,

Welcome to the Sonos Community and thank you for reaching out with your issue.

If you are not able to access any music service through the Sonos app, try the following steps to resolve this issue.

Reboot your router by unplugging it from power for approximately 1 minute.
Reboot your Sonos products by unplugging them for about 15 seconds each.
Reauthorize your Music service if you are still not able to access the service content.

For Sirius/XM specifically, verify that you are able to use your log-in credentials on this Sirius/XM site.
If you are, try removing Sirius/XM from Sonos and then add it back.

If none of this works, submit a diagnostic report from your Sonos app and respond with the confirmation number so we can take a look at your system.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jean C.Answer

Retired Sonos Staff

Hello @jkklaiber,

Welcome to the Sonos Community and thank you for reaching out with your issue.

If you are not able to access any music service through the Sonos app, try the following steps to resolve this issue.

Reboot your router by unplugging it from power for approximately 1 minute.
Reboot your Sonos products by unplugging them for about 15 seconds each.
Reauthorize your Music service if you are still not able to access the service content.

For Sirius/XM specifically, verify that you are able to use your log-in credentials on this Sirius/XM site.
If you are, try removing Sirius/XM from Sonos and then add it back.

If none of this works, submit a diagnostic report from your Sonos app and respond with the confirmation number so we can take a look at your system.

Help others find useful content by clicking the like button and selecting the best answer to your question.

B

BWLL

Lyricist III

I’ve done all this and nothing is correcting. Just get an error message

controlav

Lead Maestro

“an error message”. As a software developer this is always super annoying to read, please say exactly what the message says.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

BWLL

Lyricist III

Super annoying to get too! Specially after us was working and then just stopped.

”Error”

“unable to add Sirius XM account“

Airgetlam

Have you submitted the diagnostic report, as was requested? If so, please post the number here, so a Sonos employee can look further in to why you’re getting that error.

Bruce

melvimbe

You may also want to verify there isn’t an issue with your Sirius XM account. Can you log into your account and play a station through a browser or phone app? I had a similar problem a while back and the issue was with my account, not Sonos.

Danny

B

BWLL

Lyricist III

1370979023
the xm app works great. Just can’t get to re-add to Sonos.

Annazel S

Retired Sonos Staff

Many thanks for your inputs and suggestions @controlav, @Airgetlam, and @melvimbe.

Hi @BWLL.

Thanks for your response and for your effort in getting the diagnostic.

Upon checking here, I can’t access the reported diagnostic for some reason, so I was not able to get the details on your system.

I agree with the suggestions above, this issue is most often due to account discrepancy.

First, for SiriusXM and Sonos, you’ll need a SiriusXM subscription that also has streaming.
Then, you may also try to login to My Account on the Sonos website and ensure that necessary information of your location is supplied.
Are you able to download the SiriusXM app on your mobile device and log in using your SiriusXM credentials?

To confirm that there’s no issue on the account, please try the following steps accordingly:

Using a computer, log in to the SiriusXM internet streaming website (https://player.siriusxm.com/) using the correct SiriusXM internet streaming credentials.
If you’re already logged in, please sign-out and log in again.
If you’re not able to log in, you have to contact SiriusXM to resolve the account issues.

Let us know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

Help others find useful content by clicking the like button and selecting the best answer to your question

B

BWLL

Lyricist III

Thank you for the info. I can stream XM on everything else, phone, Alexa etc.

I had XM streaming in this Sonos and it just stopped one day. I deleted it, tried to reload with that error, reset router all with no luck.

B

BWLL

Lyricist III

Any suggestions on what to do? Frustrating that this was working perfectly and now nothing.