Skip to main content
Contributor I
May 26, 2022
Answered

Sirius XM The bridge not playing anymore

Why does it say it's no longer available? 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
ShapsAnswer
Lyricist II
May 27, 2022

Don t know what corrected the issue, but Channel 17 The Bridge is now working via Sonos.

17 replies

Lyricist I
May 26, 2022

I am also having this problem with the Bridge and the NFL channel

Lyricist II
May 26, 2022

Been having same issue for a couple of days now….

Says Bridge no longer available on Sirius XM Canada

Airgetlam
May 26, 2022

If other channels are working on SiriusXM, then the issue isn’t on the Sonos side of things, but on the SiriusXM server that is feeding your Sonos. You may want to reach out to the SiriusXM CS group, rather than Sonos’ , who has no control over the SiriusXM content. 

Bruce
Lyricist I
May 26, 2022

I appreciate that but my SiriusXM channel plays on all other devices except for Sonos. Will reach out to SiriusXM 

Lyricist I
May 26, 2022

Hahahaha. Just heard from SiriusXM. It’s a Sonos issue. If anyone has a fix, please let me know. 

MikeiAuthor
Contributor I
May 26, 2022

The issue seems to have resolved itself. However, channel 13 is now reporting the same thing, but I'm no fan of Pitbull so I don't really care! 

Lyricist II
May 26, 2022

I connected Sirius, they REFRESHED my signal, Still an issue…...

Airgetlam
May 26, 2022

Interesting. 

To my knowledge, all Sonos does is reach out to the SiriusXM server with instructions as to what you want to play, and then plays what SiriusXM sends back. Sonos wouldn’t be able to recognize one station versus any other station.  

I’m relatively certain that SiriusXM uses a different server for Sonos than other streams, like their own app, or web presence. 

I’ll watch this thread for updates. 

Bruce
melvimbe
May 26, 2022

Interesting. 

To my knowledge, all Sonos does is reach out to the SiriusXM server with instructions as to what you want to play, and then plays what SiriusXM sends back. Sonos wouldn’t be able to recognize one station versus any other station.  

I’m relatively certain that SiriusXM uses a different server for Sonos than other streams, like their own app, or web presence. 

I’ll watch this thread for updates. 

 

Agreed, it’s not terribly surprising if SiriusXM, or an music service, customer support is not that well versed on how there service connects with Sonos.  It probably represents a rather small amount of support calls they receive, and they can very easily run some tool to say the channel is operating as expected and just blame it on Sonos. 

Danny
Airgetlam
May 26, 2022

I’d expect that those SiriusXM CS folks don’t really think about the fact that Sonos connects to a different server, so when they check, they look at only their own server, which may be working fine, and not understand/comprehend there’s a slight difference due to the requesting device/app.

Bruce