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Mstory918
Contributor I
Nov 14, 2023 1:11 PM UTC
Answered

sirius reauthorization

Sirius is linked through my Sonos app. I have a specific radio channel that is supposed to play as my alarm clock 5 days a week. At least 2 out of those 5 days, the alarm will be the default “Sonos chime” rather than the station because Sirius was logged out. I cannot search Sirius in the Sonos app although the Sirius option for music is still visible. Each time, I’ll have to go to Sonos setting and reauthorize Sirius. As soon as I do, I’m able to get back into Sirius through Sonos. Why do I have to keep reauthorizing?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Nov 15, 2023 9:52 AM UTC

    Hi @Mstory918 

    Welcome to the Sonos Community!

    There are a few reports of SiriusXM not working reliably, just as you describe:

    At present, I can only recommend that you use a different source for your morning alarms, and to get in touch with our technical support team to report the issue.

    We forum moderators are based in Europe, while Sirius is only available in the US - just yesterday, I requested of a European colleague of mine to get someone in the US to look into the situation, so hopefully progress is now being made.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    10 replies

    Corry P
    Corry PAnswer
    Sonos Staff
    Nov 15, 2023 9:52 AM UTC

    Hi @Mstory918 

    Welcome to the Sonos Community!

    There are a few reports of SiriusXM not working reliably, just as you describe:

    At present, I can only recommend that you use a different source for your morning alarms, and to get in touch with our technical support team to report the issue.

    We forum moderators are based in Europe, while Sirius is only available in the US - just yesterday, I requested of a European colleague of mine to get someone in the US to look into the situation, so hopefully progress is now being made.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Mstory918Author
    Contributor I
    Nov 15, 2023 12:18 PM UTC

    Thanks for the quick response!

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      Ahsowell
      Contributor I
      Nov 16, 2023 1:09 PM UTC

      I have the exact same problem 

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      Mstory918Author
      Contributor I
      Nov 16, 2023 1:23 PM UTC

      Super frustrating. Happened to me as recently as an hour ago with today’s alarm. First world problems I guess since it only takes about 60 seconds from the time I open the app to the time the radio is on, but you expect things to work when you purchase high-end speakers (I own about 25 throughout my homes). 

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      mlp623
      Lyricist II
      Nov 16, 2023 2:13 PM UTC

      I am experiencing this issue  as well and it is a recent change in behavior.  Basically after a longer period of idle time, you need to re-authorize the Sirius Account.  Prior to that, you can’t browse or start music from the app or sonos device.  This doesn’t happen with other sources.  This is a bug and I hope it is resolved.

      I have tried

      • reauthorizing (works temporarily)
      • removing and adding Sirius (works temporarily because it is a re-authorize)

       

       

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      Mstory918Author
      Contributor I
      Nov 16, 2023 2:50 PM UTC

      Yes. I’ve tried the same steps. Unfortunately for me, the “longer period of time” between reauthorizations is only 2-3 days. I’m having to do the authorization 5-8 times a months. Annoying. Hope this is the correct place to report issues like this. 

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      Corry P
      Corry P
      Sonos Staff
      Nov 16, 2023 3:23 PM UTC

      Hi @Mstory918 

      Hope this is the correct place to report issues like this. 

      I recommend you get in touch with our technical support team to report the issue - it seems that something needs to be addressed on the servers.

      I hope this helps.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      mlp623
      Lyricist II
      Nov 17, 2023 11:30 AM UTC

      I am experiencing this issue  as well and it is a recent change in behavior.  Basically after a longer period of idle time, you need to re-authorize the Sirius Account.  Prior to that, you can’t browse or start music from the app or sonos device.  This doesn’t happen with other sources.  This is a bug and I hope it is resolved.

      I have tried

      • reauthorizing (works temporarily)
      • removing and adding Sirius (works temporarily because it is a re-authorize)

       

       

      I received an app update this morning and first try was successful.  I was able to browse SiriusXM first try.

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      Mstory918Author
      Contributor I
      Nov 17, 2023 12:51 PM UTC

      That’s exciting news! I’ll give it a shot

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      Mstory918Author
      Contributor I
      Nov 20, 2023 5:00 PM UTC

      I contacted support a few days ago and they said that they would look into it. The next day, there was an app update and it looks like the issue was resolved. Great work, Sonos!

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