Sirius connection unstable

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The Sirius connection has been unstable the past two days. Stream kept dropping intermittently throughout the day yesterday. Today it is continuous. Sometimes it comes back on its own. But most of the time it has to be started. Multiple error messages result.

“Unable to play Real Jazz it is encoded using an unsupported digital rights management system”

”Unable to play the song is not encoded correctly”

“Unable to play the connection to SiriusXM Canada was lost”

Connection has always been reliable.

Diagnostic #362697717

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Corry PAnswer

Sonos Staff

Hi @DaDD

Thanks for your post!

We are aware of this issue and are currently investigating it. Unfortunately, we have no ETA for a resolution, and at present, we have no workaround other than to use different sources.

If you can spare the time, we’d appreciate you getting in touch with our technical support team, who will take some details from you and incorporate them into our investigations. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Airgetlam

So, if the Sirius side is rejecting the connection, perhaps the issue isn’t with Sonos at all, but instead with Sirius, and the server they use to give the stream to Sonos to play? Sonos certainly doesn’t have any control over the stream, until it reaches your speaker. While they wrote a single API that all streaming suppliers use, the streamer is the one who has to put that API on the streaming service’s server, not a Sonos server.

Have you sent your concerns to SiriusXM?

Bruce

D

DaDDAuthor

Headliner I

The issue is with both, since Sonos is offering to connect to your music service via their app to listen on their speakers. The problem is not with the Sonos hardware. The app is not likely but not ruled out, as an update might be required to fix this according to the tech I spoke with. The issue is almost most certainly with the Sirius servers. In spite of that Sonos has an obligation to make it work. And that’s what they are trying to rectify. I’ve talked with Sirius. They were reluctant to acknowledge there was an issue, but eventually did after blaming Sonos for the problem. Tech support is far less helpful than Sonos. This is a sporadic issue affecting a small number users but has been around longer than the two weeks I’ve been dealing with it.

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