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ernmalley
Avid Contributor I
Dec 11, 2024 8:45 AM UTC

Since DEC 10 update I cannot even SEE the queue. Anyone else?

Since the latest app update (December 10 - iOS) I can not longer see the queue when I play a Spotify playlist.  I get a message on the Queue screen (in the Sonos app) saying “Started from Spotify” as if I had used the Spotify app to play the playlist.  But I had used the Sonos app to find the playlist and start it from there, like I have always done.  I can’t see the queue in the new desktop (web) interface either.

Is it just me?

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    9 replies

    Emile G.
    Lyricist III
    Dec 11, 2024 5:47 PM UTC

    Same here. Tried everything except factory resetting my system and rebuilding it - too much hassle because too many speakers. Amazon Music playlists work just fine.

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    Emile G.
    Lyricist III
    Dec 11, 2024 5:51 PM UTC

    Also, you can’t play more than one Spotify playlist at the same time. So one playlist in the living room concurrent with another one in the bedroom is a no go.

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    desertjaxon
    Lyricist I
    Dec 11, 2024 10:45 PM UTC

    Yes I also have this issue. Says I started the playback from Spotify which is incorrect. So I can’t view or edit the queue. Also can’t use crossfade in this mode. Only since this morning when I updated the app.

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    MoPac
    MoPac
    Headliner III
    Dec 11, 2024 11:03 PM UTC

     I’m seeing the queue here.

     

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      ernmalleyAuthor
      Avid Contributor I
      Dec 12, 2024 3:07 AM UTC

      OP here.  Just got off the phone with Sonos support Australia.  They confirmed that it is a known new bug that was introduced yesterday.  They could not give me any details about the scope of the problem but stated that it is being investigated by the Sonos engineers.

      BTW the queue is invisible on the iPhone app, Sonophone and the old and new Windows clients.  Therefore I suspect this is a speaker firmware issue.

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        Emile G.
        Lyricist III
        Dec 12, 2024 3:23 AM UTC

        Thanks for the heads up & action taken!

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          Airgetlam
          Airgetlam
          Dec 12, 2024 3:32 AM UTC

          It does seem odd, as I can see my queues…but there may be differences in our setups. As said, thank you for sending in diagnostics, and calling in. I suspect that goes a long way to help the engineers figure out what is going on!

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          Bruce
            Emile G.
            Lyricist III
            Dec 13, 2024 9:02 PM UTC

            And just like that my queue has returned…

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            desertjaxon
            Lyricist I
            Dec 16, 2024 9:51 AM UTC

            Same .. back and working as expected. :)

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