Avid Contributor I

Since DEC 10 update I cannot even SEE the queue. Anyone else?

Forum|Forum|1 year ago
December 11, 2024
9 replies
262 views

Since the latest app update (December 10 - iOS) I can not longer see the queue when I play a Spotify playlist. I get a message on the Queue screen (in the Sonos app) saying “Started from Spotify” as if I had used the Spotify app to play the playlist. But I had used the Sonos app to find the playlist and start it from there, like I have always done. I can’t see the queue in the new desktop (web) interface either.

Is it just me?

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Emile G.

Lyricist III

Same here. Tried everything except factory resetting my system and rebuilding it - too much hassle because too many speakers. Amazon Music playlists work just fine.

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Emile G.

Lyricist III

Also, you can’t play more than one Spotify playlist at the same time. So one playlist in the living room concurrent with another one in the bedroom is a no go.

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desertjaxon

Lyricist I

Yes I also have this issue. Says I started the playback from Spotify which is incorrect. So I can’t view or edit the queue. Also can’t use crossfade in this mode. Only since this morning when I updated the app.

MoPac

Headliner III

I’m seeing the queue here.

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ernmalleyAuthor

Avid Contributor I

OP here. Just got off the phone with Sonos support Australia. They confirmed that it is a known new bug that was introduced yesterday. They could not give me any details about the scope of the problem but stated that it is being investigated by the Sonos engineers.

BTW the queue is invisible on the iPhone app, Sonophone and the old and new Windows clients. Therefore I suspect this is a speaker firmware issue.

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Emile G.

Lyricist III

Thanks for the heads up & action taken!

Airgetlam

It does seem odd, as I can see my queues…but there may be differences in our setups. As said, thank you for sending in diagnostics, and calling in. I suspect that goes a long way to help the engineers figure out what is going on!

Bruce

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Emile G.

Lyricist III

And just like that my queue has returned…

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desertjaxon

Lyricist I

Same .. back and working as expected. :)

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