Enthusiast II

Answered

Sign-in once a day in the new app... what is going on?

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Approximately once a day, the app prompts me to sign in.
With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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Corry PAnswer

Sonos Staff

Hi all

My apologies - this issue flew under my radar for a while.

This issue has been resolved in previous software updates. However, if you are still experiencing this log-in loop, then you will need to follow these steps to resolve it:

Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
Uninstall the Sonos app (all copies)
Reinstall the Sonos app

And, if the above does not help:

Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
Uninstall the Sonos app (all copies)
Factory Reset all Sonos devices
Reinstall the Sonos app
Set up Sonos system from scratch (Create a New System). Your existing Sonos account can be used.

Please note that resetting all Sonos devices will result in all Sonos Favourites, Sonos Playlists, music services and settings being permanently lost (music service accounts will not be affected, of course).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Pistonhead

Trending Lyricist I

Same here - it’s becoming boring having to sign into the app everyday on both my iPhone and iPad 😤

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Corry P

Sonos Staff

Hi @Kos & @Pistonhead

Thanks for your post!

Sorry to hear of this issue you are both having with needing to repeatedly sign in to the Sonos app - it does sound annoying!

As far as I am aware, we are not currently tracking any such issue - I recommend you get in touch with our technical support team in order to document this issue.

However, it’s possible that resetting your apps might help - I recommend trying this before calling in, though it will require one more sign-in! Please open the Sonos app and go to User icon (top right) » App Preferences » Reset app » Reset. Open the app afterwards, opt to connect to an existing system, then sign in with the account to which your speakers are registered. Please repeat this step for all controllers affected.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Pistonhead

Trending Lyricist I

@Corry P Thanks - I’ve just reset the app on both, will see if it resolves the problem.

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S

SilverGrey

Enthusiast I

I’m experiencing the same annoying issue. It appeared after the most recent update.

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Airgetlam

Probably the same suggestion, I’d assume, from Sonos.

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Bruce

D

Donatas

Contributor II

Same issue here every single day need to sign in and i just recently downloaded app as i bought two sonos five

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G

GC3

Headliner I

Me too. Every 2nd or third day since 80.09.08

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Airgetlam

What did Sonos Support say, when you called them directly to discuss it? I can’t think of any reason why you should have to ‘sign in’ every day. It isn’t something I ever need to deal with, and I also use my system daily.

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Bruce

K

KosAuthor

Enthusiast II

God! Why should we call. Hate the way this company that I used to love have come to this. Many people have the exact same sign-in problem - fix it. Is is clearly not a local problem.

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Kos

Pistonhead

Trending Lyricist I

Since I reset the app on both my iPhone and iPad yesterday I’ve not been prompted to login. Too early to say it’s fixed the problem, but so far a definite improvement.

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