Contributor I

Answered

Settings on Sonos App are greyee out and unavilable.

Forum|Forum|2 years ago
February 6, 2024
9 replies
352 views

Can anyone help with the below?! Just set up my first Sonos speaker but these settings are unavailable. No updates due on anything.

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Best answer by Airgetlam

Odd. I’d suggest you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

N

nik9669a

Senior Virtuoso

The message suggests the versions are out of sync.
Check for updates on the speaker and for the app on your phone.

B

Bowen51Author

Contributor I

The message suggests the versions are out of sync.
Check for updates on the speaker and for the app on your phone.

Both up to date! No updates available.

N

nik9669a

Senior Virtuoso

Which versions are you running?

Airgetlam

As a note, there was apparently an update released in the last 12 to 24 hours, if you haven’t rechecked your software, I’d urge you to do so again.

Bruce

B

Bowen51Author

Contributor I

As a note, there was apparently an update released in the last 12 to 24 hours, if you haven’t rechecked your software, I’d urge you to do so again.

Yes it says my app updated 7 hours ago when I posted this. No further updates available.

AirgetlamAnswer

Odd. I’d suggest you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

N

nik9669a

Senior Virtuoso

As a note, there was apparently an update released in the last 12 to 24 hours, if you haven’t rechecked your software, I’d urge you to do so again.

Yes it says my app updated 7 hours ago when I posted this. No further updates available.

App updated: what about your speakers?

B

Bowen51Author

Contributor I

As a note, there was apparently an update released in the last 12 to 24 hours, if you haven’t rechecked your software, I’d urge you to do so again.

Yes it says my app updated 7 hours ago when I posted this. No further updates available.

App updated: what about your speakers?

Yes I set the speaker up and it updated too. Those settings came back this morning and then went again. Voice command doesn’t work either!

N

nik9669a

Senior Virtuoso

Very odd. Let us know what Customer Support say after you’ve spoken to them.

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