Hi @bollicine
Welcome to the Sonos Community!
I am sorry to hear of these issues that you are experiencing. I will go through each:
- When I start a playlist (for example, of 300 songs), the queue populates with 64,000 tracks, repeating the playlist in a loop.
This is a known issue that we are investigating. I have tagged this thread with the tracker and will inform you here when I hear of it being resolved. You may find that tapping the 3-dot menu and choosing Add to Queue or Replace Queue will work more reliably.
- In the alarm configuration, it’s no longer possible to set a playlist, only the buzzer or external services (spodify, sonos radio, ecc...)
This is also an issue we are aware of that affects the new app and we are investigating. Again, I have tagged this thread and will update when I hear more. If you instead set an alarm using the Desktop Controller for Windows or macOS, you will be able to set Music Library content as the Alarm.
- Difficulty adding songs to the queue.
I have not seen this issue on my own system. Does this happen with any song, or only particular tracks? Is it easily reproducible for you? If so, please reproduce the issue and submit a support diagnostic immediately afterwards. Please let me know here when you have done so, and I’ll be happy to take a look. Please do not share the given number, however - I’ll find it without.
- Cannot play music from an entire folder (selecting music library - folders).
This is due to a fundamental change in how the app views folders. The Play button will only be available when the currently viewed folder has playable content, and adding tracks from folders recursively is no longer available. There’s a feature request thread here where you can add your voice:
- Cannot find podcasts on Spotify.
Spotify is responsible for the content you see. The Sonos app is primarily designed for music listening and we recommend the use of native apps to play Podcasts - please use the Spotify app to play Spotify Podcasts to your Sonos system. AirPlay and Bluetooth may also be options, depending on your speakers.
- Radio stations often do not start.
Does this happen with any radio station, or specific ones? If specific ones, can you please give some examples? Please also let me know where you are playing from (what country) as stations can be geo-specific (I am in the UK and cannot play non-UK stations, so would need to ask a colleague to test in an as-similar a condition as possible).
- The status light on the devices remains on, even when trying to turn it off.
This should not happen. Though, the light will only go off when it is supposed to be steady white - if anything else, it will still show. A reboot of the speaker(s) may help, but if you set the light to be off, exit the screen of the app from which you did so, and then revisit that page, has the setting “stuck”? If not, please ensure your app is up-to-date by manually checking on your App Store (Apple) or Play Store (Android).
I’ve read that some of you use Plex, but I think it’s the subscription version with the library hosted on their servers, as local Plex is not recognized.
Free Plex works, but it does come with it’s own access issues - I cannot use it since switching to an ISP (Internet Service Provider) that uses something called CGNAT, which basically means my public IP address is shared across multiple users (I may have this wrong - I don’t fully understand it). This limitation is mentioned by Plex in their troubleshooting pages. Aside from this, some people are reporting issues with Plex - we have reported it to Plex, but ultimately, it is up to them to write the code that integrates their API (Application Programming Interface) with ours.
I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - there are steps we can try.
All these problems did not exist before the new app was launched; in fact, the S2 app had reached a level of perfection. The Windows desktop app still works correctly.
The Sonos app is perpetually in a state of change - it was never “perfect”, and, in fact, many people were unhappy with the User Interface, which is part of what prompted us to change it in the first place. It will also allow us to do much more in the future. It is improving with each update, but we do still have work ahead of us.
Do you know any official channels to report all these issues?
As you can see, many of them we are already aware of, and you literally just did report them.
It’s unacceptable that such an expensive system has such poor support.
I am puzzled by this - I can only find two cases on your account and one was generated by an email to our CEO. As far as I can ascertain, you have not been in touch with our support team since 2020, so I don’t know how you came to this conclusion. We appreciate that some people such as yourself are still seeing some issues, however, and we are working hard to address them - we can only thank you for your patience in this regard.
I hope this helps.
