Enthusiast I

Answered

Selecting "add music services" produces no list of services

7 replies
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When I select “Add music services”, I get the spinning wheel but no list of music services ever appears. This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5. Sonos app is version 11.9, S1.

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Sonos Staff

Hi @AustinJerry et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

You might find assistance in one of these threads:

Bruce

Lyricist III

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

Lead Maestro

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

As detailed in the original threads, use the PC or Mac S1 apps.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Lyricist III

Thank you so. Much for your help. It worked perfect with my PC.

AustinJerryAuthor

Enthusiast I

Same here. Worked successfully on my Windows PC Sonos app. Sonos support says this is a known issue on the iOS app that is being worked on.

Sonos Staff

Hi @AustinJerry et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

AustinJerryAuthor

Enthusiast I

Confirmed--now working as expected in the iOS app. Thanks!