Contributor I

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Select UHD or Atmos as preferred format if both available on Amazon Music

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Is there a way to pick Atmos over UHD as the default playback format if both options are available while streaming via the Sonos app?

For example, De Selby Part 2 by Hozier has UHD and Atmost tags on Amazon music app. However, I can only play its UHD version via Sonos.

PS: I have the Spatial Music option enabled in the Sonos app.

Thanks!

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Mr. TAnswer

Do you have any rooms grouped with the Era 300? Any non-Atmos room grouped would restrict the stream to Ultra HD.

I don’t have any grouping with other non-atmos capable speakers or rooms. Just playing from a stereo pair of Era 300.

I can currently play the track in Atmos to a stereo pair of Era 300s.

If you play the first 30secs, then rewind to the beginning of the track, does it stay as UHD?

Unfortunately, I’ve not come across a track not playing in Atmos when an Atmos version is available, so not sure of any obvious fix.

You may have to submit a diagnostic and contact Sonos Support to discuss. They will be able to analyse the diagnostic and hopefully uncover why the Atmos version is not being streamed.

ratty

Assuming you have Atmos-capable Sonos speakers have you checked that the Spatial Music setting is enabled in the room setting? Settings>System>room>Sound

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SnazzySnSAuthor

Contributor I

Assuming you have Atmos-capable Sonos speakers have you checked that the Spatial Music setting is enabled in the room setting?

Yup, i just edited my original post to mention that the spatial music is activated. I do see the Atmos tag for other songs, just not with one which has both UHD and Atmos available.

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Mr. T

Do you have any rooms grouped with the Era 300? Any non-Atmos room grouped would restrict the stream to Ultra HD.

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SnazzySnSAuthor

Contributor I

Do you have any rooms grouped with the Era 300? Any non-Atmos room grouped would restrict the stream to Ultra HD.

I don’t have any grouping with other non-atmos capable speakers or rooms. Just playing from a stereo pair of Era 300.

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Mr. TAnswer

Do you have any rooms grouped with the Era 300? Any non-Atmos room grouped would restrict the stream to Ultra HD.

I don’t have any grouping with other non-atmos capable speakers or rooms. Just playing from a stereo pair of Era 300.

I can currently play the track in Atmos to a stereo pair of Era 300s.

If you play the first 30secs, then rewind to the beginning of the track, does it stay as UHD?

Unfortunately, I’ve not come across a track not playing in Atmos when an Atmos version is available, so not sure of any obvious fix.

You may have to submit a diagnostic and contact Sonos Support to discuss. They will be able to analyse the diagnostic and hopefully uncover why the Atmos version is not being streamed.

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Ken_Griffiths

@SnazzySnS
The track ‘De Selby Part 2 by Hozier’ I searched and found on Amazon Music service via the Sonos S2 App and it plays as Atmos audio here on a stereo pair of Era-300s. I’ve attached a screenshot just to perhaps check if it’s the correct/same track you’re referring to🤔?

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Mr. T

That’s the same one I played @Ken_Griffiths 😉

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SnazzySnSAuthor

Contributor I

@Ken_Griffiths

So strange that it works on your system but not on mine…I can see the atmos tag in other tracks:

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Mr. T

@SnazzySnS - do any of the tracks on the Unreal Unearth album play in Atmos for you?

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Ken_Griffiths

Have you waited to see if the badge changes @SnazzySnS on the ‘Now Playing’ screen? Sometimes I’ve seen the App take a short while to update. Also maybe try closing/reopening the screen to refresh it.

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