Search results for Plex: "Unable to browse music"

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I have played Plex music from Sonos for years. Yesterday when I opened any of my Sonos apps when I select Plex I get the message Unable to browse music. I rebooted Plex, reestablished the music service in Sonos and the same. I know Sonos can reach the music in Plex because when I play Sonos Playlists that have Plex music it works. Any idea?

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Corry PAnswer

Sonos Staff

Hi @BurlingtonCan

Thanks for trying those steps. Is your Plex server connected via ethernet? If not, please do so.

It’s promising that you can play track via existing playlists - clearly a connection can be made, but I don’t see why it wouldn’t browse too. The diagnostics report transport errors, but there’s no clear reason for them.

Did you try accessing Plex with the Amp powered down? If results are the same, I can only recommend you get in touch with our technical support team, who will go into some in-depth troubleshooting with you.

I hope you find a resolution.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Corry PAnswer

Sonos Staff

Hi @BurlingtonCan

Thanks for trying those steps. Is your Plex server connected via ethernet? If not, please do so.

It’s promising that you can play track via existing playlists - clearly a connection can be made, but I don’t see why it wouldn’t browse too. The diagnostics report transport errors, but there’s no clear reason for them.

Did you try accessing Plex with the Amp powered down? If results are the same, I can only recommend you get in touch with our technical support team, who will go into some in-depth troubleshooting with you.

I hope you find a resolution.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

B

BurlingtonCanAuthor

Contributor I

My Plex Server is connected by ethernet.

I tied with the Sonos Amp unplugged and no changed. I will contact Technical Support.

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