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Contributor I
Apr 22, 2025 7:10 PM UTC

says im not the owner wont work

Says I’m not the owner, IVE DONE NEARLY EVERYTHING, reset, app delete,  Sonos has to continue to login at ever step very frustrated this going on 2 hours 

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2 replies

jgatie
Apr 22, 2025 7:22 PM UTC

Take a breath . . .  What app are you using (iOS, Android, Mac, PC?).  Exactly what are you trying to do when it tells you you are not the owner?

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jgatie
Apr 22, 2025 7:25 PM UTC

Note, more than likely your system is not registered to the account you think it is.  You need to transfer ownership to another account.  Go to Settings » Manage » Transfer System Ownership » Continue to do so. Make sure your whole Sonos system is online in the app when you do so.

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