S2 App issue - Scrolls to top of playlist

Forum|Forum|2 years ago
October 22, 2023
16 replies
430 views

When I’m inside the Sonos App and browsing Apple Music playlists, sometimes randomly it begins to scroll towards the top at max speed. I can’t accurately reproduce it, but it happens alot.

I’ve recorded a video of the issue: Video

It happens at 0:07 - 1:05 - 2:04

Anyone else experienced this?

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Best answer by Ken_Griffiths

Apologies for the late reply. I have tried a full power off/on. Still issues.

Am I at the point of contacting support, or?

Yes, but they may want you to try another controller device if you have access to one, or can borrow one, perhaps🤔? I’ve unfortunately still not been able to reproduce the issue (sorry). I’m surprised others haven’t mentioned it either.

Anyhow here is the link to contact Sonos Support:

https://support.sonos.com/s/contact

Show previous replies

S

ShadeweAuthor

Contributor I

Thank you for the reply - I might have forgotten to mention, that I use the Android App and a Samsung Galaxy S10e. Apologies for that.

Ken_Griffiths

Thank you for the reply - I might have forgotten to mention, that I use the Android App and a Samsung Galaxy S10e. Apologies for that.

Ah that’s my mistake then, I guess you can ignore my posts as I was using iOS - I do not have an android phone to help test things here (Sorry 🙏) but maybe others will perhaps go onto test this and chime in.

J

j2clark

Lyricist I

I have the same issue and it drives me nuts. 100+ folders, and apparently I like bands starting with Q and later :)
Samsung Galaxy S22+, Sonos App 15.9 build 75146030