S2 App issue - Scrolls to top of playlist

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When I’m inside the Sonos App and browsing Apple Music playlists, sometimes randomly it begins to scroll towards the top at max speed. I can’t accurately reproduce it, but it happens alot.

I’ve recorded a video of the issue: Video

It happens at 0:07 - 1:05 - 2:04

Anyone else experienced this?

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Ken_GriffithsAnswer

Apologies for the late reply. I have tried a full power off/on. Still issues.

Am I at the point of contacting support, or?

Yes, but they may want you to try another controller device if you have access to one, or can borrow one, perhaps🤔? I’ve unfortunately still not been able to reproduce the issue (sorry). I’m surprised others haven’t mentioned it either.

Anyhow here is the link to contact Sonos Support:

https://support.sonos.com/s/contact

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ShadeweAuthor

Contributor I

Thank you for the reply - I might have forgotten to mention, that I use the Android App and a Samsung Galaxy S10e. Apologies for that.

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Ken_Griffiths

Thank you for the reply - I might have forgotten to mention, that I use the Android App and a Samsung Galaxy S10e. Apologies for that.

Ah that’s my mistake then, I guess you can ignore my posts as I was using iOS - I do not have an android phone to help test things here (Sorry 🙏) but maybe others will perhaps go onto test this and chime in.

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j2clark

Lyricist I

I have the same issue and it drives me nuts. 100+ folders, and apparently I like bands starting with Q and later :)
Samsung Galaxy S22+, Sonos App 15.9 build 75146030

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