S1 controller and downgrading software

I’m in a similar situation. I just purchased two Gen 2 SONOS ONE speakers to add to my S1 system. The ability to downgrade the software has been removed from the S1 app. Moreover, the new SONOS app doesn’t seem to have access to the “update” servers, so I cannot use the speakers at all.

If you already have a S1 system then surely it is just a matter of hard resetting the Ones and adding them in to your S1 system. If you have trouble adding them connect them one by one using ethernet rather than wireless. Once you have successfully added them they should work on wireless or SonosNet.

Resetting the Move speaker does not work, it requires a firmware downgrade, which can only be done with the app.  I have called Sonos twice, and they have no ETA for when this feature will be restored.  Totally unacceptable.  Longtime Sonos customers have invested lots of time and money into building out their system, and now we cannot use it as intended.  The return window for my Move speaker closes soon, and I have no choice but to return it.  So much for enjoying Sonos on my patio this summer.

Agree! This is unacceptable. Bought the move 1 for my husband for Fathers Day because Sonos website says can be downgraded through app to play with our FIVE other Sonos speakers. But new app not allowing that. Had to return Move. There is no good option for a wireless portable speaker for Sonos in the s1 system now. We bought a completely different brand mobile speaker now. May eventually need to move to a different brand for all of our speakers. We were planning to sort of transition to the s2 system eventually with products like move 1 as a bridge since they are supposed to be able to work with s1 or s2. But the fact that Sonos is purposefully trying to force long term loyal customers to buy an entire new set of Sonos speakers immediately, is just ridiculous. Would rather find new brand.

im having the same issue.    I don't understand why sonos  cant give us a timeframe as to when the downgrade feature will be restored.   Customer service says its a priority but has no date targeted.

Thanks to DCgal for updating the post. Unfortunately, I do not have access to an older iOS device, therefore I cannot utilize the solution that has been flagged by SONOS as the “best answer.” I think it’s ridiculous that I spent over $400 on 2 SONOS ONE speakers that cannot be downgraded to S1 (with the current “SONOS” app). The speakers were purchased and gift for my wife and the surprise element of the gift was ruined. I cannot return the speakers because I have exceeded the return period trying to understand and fix the problem.

SONOS support says there is no timetable for when the feature will be returned to the new SONOS app, and the only solution the company endorses involves finding and using an unsupported iOS device that may be able to run an outdated version of the SONOS app (S2) to downgrade my speakers! Do better SONOS.  

Miguel_7:  to clarify, Sonos did not flag my answer as the “best answer,” I did.  I totally feel your pain, as the Move speaker that I purchased also was a gift for my spouse that initially was ruined by the inability to downgrade it.  When I read about the iPhone 7 solution in the forum, I asked everyone I knew if they had one, but nobody did.  I eventually found a used one on Amazon for $115, which I promptly returned after using it for 5 minutes to downgrade the speaker.  Hope that helps :).

Not sure Sonos does the flagging for best answer…..

Did the same iPhone 7 trick to roll back a sub. 
Sonos just don’t want historic clients only new ones. I have so many ‘legacy’ devices that I won’t be buying new Sonos I’ll just migrate over the time to something else as I don’t want to be treated like this again.  Added it’s sooooooo expensive now!!!!!