Avid Contributor I

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RTE 1 and RTE Lyric not available

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This problem (for me at least) is specific to radio stations accessed via the Tunein and Sonos Radio services on Sonos. RTE is available on the Tunein app and through a Google device.

is this just me?

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Enda CorneilleAnswer

Lyricist I

Add Radioplayer as a service and then find each of the RTE stations in their A-Z. Then add to My Sonos. (Helpfully they have different RTE logos/tiles than those from TuneIn so you can distinguish which is which)

all the RTE stations now work perfectly through Sonos

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Sonos Staff

Hi @fdotr et al

I’d encourage you all to please contact our technical support team regarding this matter.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Trending Lyricist I

I tried talking to the ChatBot but couldn’t make myself understood. Will try phoning during their working hours tomorrow.

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Contributor II

Suggestion from Enda above solved the problem -thanks.

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Trending Lyricist I

The suggestion from Enda to access the RTE stations via Radioplayer instead of TuneIn worked for me yesterday. But it is not working today. And when I try to browse Radioplayer, I get a message “unable to browse music”.

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Lyricist I

Yes, the answer is to select RTÉ using another radio service when using SONOS. I received a helpful email from RTÉ with this suggestion. From Jake:

Hi Peter,
Thank you for getting in touch with RTÉ Radio Player.
We'll investigate this. Just while we're doing so, can you utilise another app/directory on the Sonos?
RTÉ radio should also be available through MyTuner on Sonos speakers. They should be available in Sonos' Services and Voice "store" (available through settings in the Sonos App).
Best wishes,
Jake

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Lyricist II

Same problem. Did anyone manage to find a fix for this that works with Google Assistant?

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Contributor I

Yes. Enda’s solution - adding Radioplayer- worked for me.
but I’d still like to understand what happened and who is responsible . Had same problem a couple of years ago

generally Sonos is pretty reliable.

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whowantstwoknow

Lyricist I

FYI

This has gone again even to the extent that radio player you can't browse anything, stating an issue with your location.

to cut a long story short I've been able to get Radio 1 through my tuner radio service instead

hope this helps

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Contributor I

i am having trouble suddenly (today) receiving RTE Lyric on my TuneIn Sonos system. In fact, no matter what i try, - even Sonos Radio - i cannot receive Lyric.

Have they changed the streaming URL?

if so what is the new one?

help, please

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Sonos Staff

Hi @Ellenh

When I search for RTE Lyric, I get no results from TuneIn, which also means I get no results from Sonos Radio either (our list is pulled from TuneIn). I did get search results from the myTuner service, however - I recommend you add this service to your Sonos system (no account is needed) to listen to RTE Lyric on your Sonos system again.

Settings » Services & Voice » Add a service » myTuner

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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