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ineverstop
Trending Lyricist I
Jul 20, 2021 11:34 PM UTC
Answered

Requested Operation Failed. Please try again. - Amazon Music

This started last week. I was literally listening to a station, then it stopped. I did find previous topics, but uninstalling/reinstalling Amazon Music has not worked. I’ve reset Sonos but have not uninstalled Sonos.  I’m on an iPad.

 

Pandora and Sonos Radio work.

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Airgetlam
AirgetlamAnswer
Jul 21, 2021 6:50 PM UTC

If it’s just stations, and not the standard music stream, then the issue is much more likely at the Amazon end than it is with Sonos directly. All your controller does is tell the speaker where to get the stream from Amazon, it never exists anywhere on Sonos’ servers. 

Have you checked directly with Amazon?

As a side note, there are several threads around issues with Asus routers in this forum, so while the symptom may be the same, the cause might not be, worth doing a search and reading up on the Asus issues. 

Bruce
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hapagirl
Lyricist III
Jul 21, 2021 7:21 PM UTC

@ineverstop yes, the Prime Stations play fine on my iPad via the Amazon Music App. 

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hapagirl
Lyricist III
Jul 21, 2021 7:47 PM UTC

Now after 4-5 tries I got Spotify to plat at last.  Will go back and try Amazon Stations a bit later. 

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Airgetlam
Airgetlam
Jul 21, 2021 9:38 PM UTC

I’m fairly certain that Amazon uses separate servers to feed their own app than what they tell Sonos to point to to get the data.

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Bruce
Dgriess55
Lyricist II
Jul 21, 2021 11:21 PM UTC

Amazon Stations are playing fine on the Amazon Music app, but I can’t play them on my Sonos system. I tried from my Android phone and PC. Same result. 

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Airgetlam
Airgetlam
Jul 21, 2021 11:36 PM UTC

As I said in the post immediately before yours, Amazon uses different servers for the data they feed Sonos versus the data that they feed their own app.

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Bruce
hapagirl
Lyricist III
Jul 22, 2021 5:52 AM UTC

Reporting back 6 hours later: both Spotify and Amazon Prime Stations are now playing fine for me, and I tried various stations. Whew, I’m glad it sorted itself out. Hope everyone else is back to normal too. 

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ineverstopAuthor
Trending Lyricist I
Jul 22, 2021 3:21 PM UTC

Mine is working too.

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