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I have had intermittent problems with my Sonos system in the 4+ years I’ve had speakers, but a re-boot has always seemed to solve the issue. However, when I tried to listen to Amazon Music today it simply won’t work, no matter what I’ve tried. Re-booted, tried removing Amazon Music then adding again. Other services (Pandora) seem to be working fine. Please help!

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Simon BAnswer

Retired Sonos Staff

Hi folks, Thank you for reaching out, and welcome to the community. Amazon Music currently experiencing a service outage for playback failure. We are working with our team to have this issue be fixed as soon as possible. You can check on the status of the outage from our website status.sonos.com for updates once it has been fixed.

Please, feel free to let us know if you require any further information.

The Sonos community is always here to help.

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