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Beta119
Contributor I
November 25, 2020
Answered

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I have had intermittent problems with my Sonos system in the 4+ years I’ve had speakers, but a re-boot has always seemed to solve the issue.  However, when I tried to listen to Amazon Music today it simply won’t work, no matter what I’ve tried.  Re-booted, tried removing Amazon Music then adding again.  Other services (Pandora) seem to be working fine.  Please help!

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    Simon B
    Simon BAnswer
    Retired Sonos Staff
    November 25, 2020

    Hi folks, Thank you for reaching out, and welcome to the community. Amazon Music currently experiencing a service outage for playback failure. We are working with our team to have this issue be fixed as soon as possible. You can check on the status of the outage from our website status.sonos.com for updates once it has been fixed.

    Please, feel free to let us know if you require any further information.

    The Sonos community is always here to help. 
     

    Help others find useful content by clicking the like button and selecting the best answer to your question
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    12 replies

    Eric N R
    Lyricist I
    November 25, 2020

    I am having the same issue. Based on a Google search, this has happened in the past, and it was an issue between Amazon and Sonos. Not sure if that is causing this, but I currently can’t play anything from Amazon Music. 

      Eric N R
      Lyricist I
      November 25, 2020

      I am using Amazon Music HD. Not sure if this issue is specific to that service or the general Amazon music service. 

      Jkulp
      Lyricist I
      November 25, 2020

      I can not listen to Amazon Music either

      theandyman2255
      Lyricist I
      November 25, 2020

      Same issue today, must be wide-spread

       

      Michaelacox
      Lyricist I
      November 25, 2020

      Not working for me either. I'm so sick of this software 

      gotalbots
      Contributor I
      November 25, 2020

      Just updated Sonos app on laptop. Now Amazon not working.

      Philly Boy
      Lyricist I
      November 25, 2020

      Amazon not working for me neither all other apps are ,,anyone have info?

      rogers1411
      Lyricist I
      November 25, 2020

      Same issue today.  Amazon no bueno.  Spotify is fine. 

      Seanster
      Lyricist I
      November 25, 2020

      Looks like this has happened in years past, can't find out how it got fixed before ? From Amazon, sonos or some kind of download. 

      Simon B
      Simon BAnswer
      Retired Sonos Staff
      November 25, 2020

      Hi folks, Thank you for reaching out, and welcome to the community. Amazon Music currently experiencing a service outage for playback failure. We are working with our team to have this issue be fixed as soon as possible. You can check on the status of the outage from our website status.sonos.com for updates once it has been fixed.

      Please, feel free to let us know if you require any further information.

      The Sonos community is always here to help. 
       

      Help others find useful content by clicking the like button and selecting the best answer to your question
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