Skip to main content
SarahN
SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Pinned Reply By Corry P

    Hi Everyone!

    The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

    To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

    If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

    If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

    We would like to sincerely thank you all here on this thread for your assistance in our investigations.

    If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

    We will of course aim to resolve this in a future update.

    247 replies

    Show previous replies
    John76
    Prominent Collaborator I
    February 23, 2023

    When I go Settings/System Updates/Check for Updates I get an error code 1101.  When I try the update again, I get the same error.

     

    Error 1011 when updating Sonos

    Error 1011 occurs when the update process is canceled using the Sonos app.

    Depending on the number of Sonos products in your home, it may take several minutes for the update process to complete. If you see this error, try the update again and allow the update to complete. Do not cancel the update or exit the Sonos app during this time.

      sparkyatoz
      sparkyatoz
      Lyricist III
      February 23, 2023

      Same here. BOOST “Updating” status on/off. Although I’m struggling with Spotify drop-outs and no-plays (hi-bandwidth issue me thinks) I’m getting some throughput. Strange cus the BOOST is my connected SONOSNet device. So is SONOS deferring to my wi-fi whilst SONOSNet is not working...or is the BOOST still performing as a gateway even when it’s updating? 

      SONOS...rocket science...spot the difference :-( 

      sparkyatoz
      Corry P
      Corry P
      Sonos Staff
      February 23, 2023

      Hi @John76 

      I think the issue is affecting your ability to check for updates again. It does seem that all devices are getting and installing the update - that’s not where the issue lies. You should be able to verify this by checking software versions in Settings » System » About my System.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry P
      Sonos Staff
      February 23, 2023

      ​Hi @sparkyatoz 

      The Boosts (and the rest of the systems) seem to be behaving normally, at least in the majority of cases. The issue reported seems to only be affecting the Sonos app and not any Sonos devices. 

      If, however, your ability to play is affected by this issue, I encourage you to get in touch with our technical support team for assistance.

      I would also encourage you not to use your real name in online public spaces. If you can think of an alternative, please PM me and I’ll change it for you.

      ​

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        John76
        Prominent Collaborator I
        February 23, 2023

        Hi @John76 

        I think the issue is affecting your ability to check for updates again. It does seem that all devices are getting and installing the update - that’s not where the issue lies. You should be able to verify this by checking software versions in Settings » System » About my System.

        My Sonos Amp says 15.1, the Boost and Play3 says updating.

        Corry P
        Corry P
        Sonos Staff
        February 23, 2023

        Hi @John76 

        My Sonos Amp says 15.1, the Boost and Play3 says updating.

        Ah - thanks for reporting that. In that case, you should be able to verify the software versions on a device that was not used to initiate the update. 

        It really doesn’t look like the issue is with the update going through successfully, so there shouldn’t be a need to check for updates again.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        John76
        Prominent Collaborator I
        February 23, 2023

        My Play 3 was fixed by unplugging it from AC for ten seconds and plugging it back it.  Problem resolved in a couple minutes.  Will try it with the Boost when I get a chance.

          SarahN
          SarahNAuthor
          Local Superstar
          February 23, 2023

          My Play 3 was fixed by unplugging it from AC for ten seconds and plugging it back it.  Problem resolved in a couple minutes.  Will try it with the Boost when I get a chance.

          I had speakers behaving badly and that did sort mine too. Doing this did not sort the boost though and in fact, made things worse lol. Ended up with other speakers saying they were not connected and had to re-boot them individually.

          So now I’m leaving the Boost to say it’s updating, or I’m logging out of my account

          Can you have too many Sonos speakers? 🤔 😆
            John76
            Prominent Collaborator I
            February 23, 2023

            Unplugged the Boost, waited ten seconds, plugged it back in.  Several minutes later problem resolved.  All my Sonos is now operating correctly and updated to 15.1.

              SarahN
              SarahNAuthor
              Local Superstar
              February 23, 2023

              Unplugged the Boost, waited ten seconds, plugged it back in.  Several minutes later problem resolved.  All my Sonos is now operating correctly and updated to 15.1.

              You’re lucky for now lol. Mine sometimes seems ok, but then goes back to ‘updating’ with it’s little blue dot 😀

              Can you have too many Sonos speakers? 🤔 😆
                Show more replies
                Terms & ConditionsAccessibility statement