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SarahN
SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20302 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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    Pinned Reply By Corry P

    Hi Everyone!

    The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

    To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

    If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

    If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

    We would like to sincerely thank you all here on this thread for your assistance in our investigations.

    If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

    We will of course aim to resolve this in a future update.

    247 replies

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    Corry P
    Corry P
    Sonos Staff
    February 23, 2023

    Hi @SarahN 

    On Android, that would involve pressing the Task Switcher button (next to Home), then swiping the app up and off the screen.

    I’ve never had an iPhone (and it’s been a while since I used one), but I believe the swiping up part is the same, after double-pressing the Home button (maybe a long press rather than a double press).

    If in doubt, a reboot of the smartphone would more than suffice.

    Thanks!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Flare
      Flare
      Prominent Collaborator I
      February 23, 2023

      I am having the same issue but worse as it happens consistently. The blue dot and the words Updating appears randomly on different speakers on the device I used to run the update.

      When this happens I cannot connect to any of the speakers or play anything.

      I have tried signing out, force closing the app and even removing and reinstalling but the problem persists.

       

      @Sonos, why don’t you guys QA your releases properly instead of always frustrating us!

       


       

       

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
        jamrod
        jamrod
        Lyricist III
        February 23, 2023

        Hi @SarahN Iam afraid those steps did not resolve issues with the Sonos Boost.

          Flare
          Flare
          Prominent Collaborator I
          February 23, 2023

          Corry. Forgot to mention I’m using and iPhone with iOS 16. Apart from force closing, signing out and in again, reinstalling I also tried rebooting my phone. Nothing has helped. 

          Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
            Flare
            Flare
            Prominent Collaborator I
            February 23, 2023

            A minute ago it was all good then now again…

            Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
              SarahN
              SarahNAuthor
              Local Superstar
              February 23, 2023

              @Flare - I had to re-boot a couple of Sonos Ones after doing what Corey suggested. Everything is now back though but the Boost updating thing persists.

              I’m reluctant to do much more for fear of making things worse

              Can you have too many Sonos speakers? 🤔 😆
                Corry P
                Corry P
                Sonos Staff
                February 23, 2023

                Hi @Flare 

                Thanks for that additional info. As you’re unable to play, I recommend you get in touch with our technical support team.

                I am having the same issue but worse as it happens consistently. The blue dot and the words Updating appears randomly on different speakers on the device I used to run the update.

                Does this mean that other controller devices don’t show the same issue?

                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                Flare
                Flare
                Prominent Collaborator I
                February 23, 2023

                Thank you Sarah. So far I only dared to reboot the Boost but that made no difference. I will consider trying to reboot the Ones or everything but like you said I’m afraid too loose everything permanently. 

                Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
                  Corry P
                  Corry P
                  Sonos Staff
                  February 23, 2023

                  Hi @Flare 

                  Thank you for that addition information. As you’re unable to play music, I recommend you get in touch with our technical support team.

                  The blue dot and the words Updating appears randomly on different speakers on the device I used to run the update.

                  Does this mean the issue only appears on that one device, and other’s don't exhibit it?

                  "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                  Corry P
                  Corry P
                  Sonos Staff
                  February 23, 2023

                  Hi @jamrod 

                  Understood - thanks for trying!

                  "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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