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SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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Pinned Reply By Corry P

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.

247 replies

Contributor I
March 1, 2023

There is an app update - 15.1.1, that I've just updated on my phone. Speakers don't have an update so let's see if this makes a difference 🙂

No 15.1.1 update for iPhone in Australia. 😬😬

Airgetlam
March 1, 2023

I don’t see one on the iOS store in the US, either. Wonder if maybe it’s just a firmware update that you process through the controller only if you have a BOOST installed, which I don’t (and I also have auto-updates enabled). 

Bruce
SarahN
SarahNAuthor
Local Superstar
March 1, 2023

I don’t see one on the iOS store in the US, either. Wonder if maybe it’s just a firmware update that you process through the controller only if you have a BOOST installed, which I don’t (and I also have auto-updates enabled). 

I found the update directly in the Google play store as I'm on android. Sonos app showed it had updated to 15.1.1 after I downloaded it along with a couple of other app updates, but speakers still at 15.1 with no further update 

Can you have too many Sonos speakers? 🤔 😆
Contributor I
March 2, 2023

So, at least for me, the blue dot and “updating” message is now sporadic. Sometimes it's there when I open the app. Sometimes, if I force close the app (iOS) and reopen, its gone. Sometimes it even goes away if I navigate to a different screen, such as checking for an update.

Other than that, I have had no issues using my system. I never did log out and back in. I did, once, manually reboot the boost.

Very odd...

Contributor I
March 2, 2023

I have also been having the issue with my Boost constantly updating but this evening things just took a turn for the worse and my system refused to connect. I tried to play some music through Bluetooth to my Roam, which it managed, but when I tried to connect the Roam to my other speakers the sound stopped. The track, on Spotify, was still playing. (This is my clunky fix for double scrobbles on last.fm)

 

I have gone through the system reset three times, each time it looks for and cannot find any of my products including the less than a week old Beam. I have reset my router three times. On one occasion it found and reconnected my products but by the time I had searched for some music it had already lost everything again. After yet another reset I managed to get a track to play but was then unable to change volume or change the track.

 

I don’t know whether it is linked but the app is also ridiculously slow. I just changed to a different album and sat and watched as the cover picture slowly updated, track by track.

 

Diagnostic 505820873

Ken_Griffiths
March 2, 2023

@jasmic, 

Note that a Sonos Roam does not (ever) use the Sonos Boost, as all portable Sonos products do not use SonosNet and so the Roam will only connect to your local routers WiFi signal. I would ensure that your mobile controller device and your Roam are both connected to the same AP, and for good measure, ensure both are connected to the same WiFi band and see if that works for you.

I appreciate you have other issues with the rest of your system, but maybe focus on this to begin with. 

If the Boost is (temporarily) not working, then you could wire a standalone Sonos speaker instead (not a surround or Sub) and see if that gets all back up and running … (note you ‘may’ have to power-cycle your players after you wire another device) … then you could go onto add your WiFi credentials to your speakers aswell, which in turn will allow them to use your routers WiFi signal if you ever have occasion to remove your wired Sonos product.

The latter section of this support page provides the instructions on how to switch/add a wireless network to each of your Sonos devices…

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Trending Lyricist I
March 3, 2023

I’ve come late to the party. Tried logging out and quitting apps on all computers and unplugging/replugging boost. No difference with the blue dot on boost. 

Enthusiast II
March 3, 2023

Just adding another household impacted by the blue dot on the boost. Logged out, reset the boost, no change.  Been like this for a good couple of weeks  

 

 

Enthusiast I
March 3, 2023

273994035

Enthusiast II
March 3, 2023

15.1.1 installed and still blue dot on Boost. 

Perhaps the 15.1.1 didn't target that anyway...