Local Superstar

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

Forum|Forum|3 years ago
February 23, 2023
247 replies
20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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Pinned Reply By Corry P

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.

Show previous replies

R

Radarboy59

Lyricist I

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

Same issue here

J

Jock Hunter

Trending Lyricist I

Same here. Boost intermittently shows as "Updating". Online Chat not working either due to a System issue. Will leave it a day or two to see if it gets resolved.

DerekF

Trending Lyricist I

Hi @John76

That’s great to hear! Thanks for sharing!

I would recommend everyone reboot their entire systems - once all units are off, turn on the Boost and other ethernet-wired devices first, and when it/they has/have a solid, white light, turn on the rest.

Why does Sonos refuse to put this functionality into the app? Unplugging all of my Sonos devices every time I have to troubleshoot something is a major PITA only to discover this won’t fix the “Boost is being updated” bug that 15.1 has seemingly introduced.

FWIW, the problem comes and goes for me, too. Up until a couple of hours ago the Boost was periodically shown as “updating” since yesterday morning even after power-cycling the Boost a few times. Solid white light on the Boost even when the app was showing it was being updated. Now it is not showing as updating anymore but unless this is a server-side fix, I suspect I’ll see the Boost updating later today.

SarahNAuthor

Local Superstar

Hi @John76

That’s great to hear! Thanks for sharing!

I would recommend everyone reboot their entire systems - once all units are off, turn on the Boost and other ethernet-wired devices first, and when it/they has/have a solid, white light, turn on the rest.

Why does Sonos refuse to put this functionality into the app? Unplugging all of my Sonos devices every time I have to troubleshoot something is a major PITA only to discover this won’t fix the “Boost is being updated” bug that 15.1 has seemingly introduced.

FWIW, the problem comes and goes for me, too. Up until a couple of hours ago the Boost was periodically shown as “updating” since yesterday morning even after power-cycling the Boost a few times. Solid white light on the Boost even when the app was showing it was being updated. Now it is not showing as updating anymore but unless this is a server-side fix, I suspect I’ll see the Boost updating later today.

I have the same. Very annoying earlier today and last night, but for the past couple of hours, it seems a bit better……………….

Can you have too many Sonos speakers? 🤔 😆

B

beynym

World-Class Superstar

It's hit me too. Diagnosis 499024732.

I'll add 2 pics, one with the error and one without.

DerekF

Trending Lyricist I

Hi @John76

That’s great to hear! Thanks for sharing!

I would recommend everyone reboot their entire systems - once all units are off, turn on the Boost and other ethernet-wired devices first, and when it/they has/have a solid, white light, turn on the rest.

Why does Sonos refuse to put this functionality into the app? Unplugging all of my Sonos devices every time I have to troubleshoot something is a major PITA only to discover this won’t fix the “Boost is being updated” bug that 15.1 has seemingly introduced.

FWIW, the problem comes and goes for me, too. Up until a couple of hours ago the Boost was periodically shown as “updating” since yesterday morning even after power-cycling the Boost a few times. Solid white light on the Boost even when the app was showing it was being updated. Now it is not showing as updating anymore but unless this is a server-side fix, I suspect I’ll see the Boost updating later today.

I have the same. Very annoying earlier today and last night, but for the past couple of hours, it seems a bit better……………….

Just after I posted my message, the Boost is updating again. Solid white light on the Boost, though.