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Contributor I
July 14, 2020

Reauthorizing Apple Music glitch - simple solution! (** may not work for everyone but worth a try **)

  • July 14, 2020
  • 12 replies
  • 9396 views

After accidentally logging out of Apple Music, I ran into the recurrent loop of Sonos trying to reauthorize Apple Music without ever completing the task. The following was the maddening cycle which happened on my old iPad 2:

  1. Sonos popup appears asking to Reauthorize Apple Music Account - only option is to click button that says “Reauthorize Account.” 
  2. After clicking Reauthorize Account, iTunes app appears and it thinks for a long time and then finally a popup window appears saying: “The apple ID ________________ will be used for Apple Music on Sonos.” This popup window has only one option which is a “Continue” button.
  3. After pressing the Continue button, nothing happens for a while. Then Sonos app re-appears with the original popup asking you to reauthorize Apple Music. 
  4. Go back to Step 1.

After trying all different options including logging in and out of Sonos and Apple Music, I found one simple solution. After you Reauthorize once, enter your iTunes password, and then see the Reauthorize Apple Music Account window again, just CLICK CANCEL. That will kick Sonos out of the loop and a few windows will pop up and eventually you will see a “Setup Complete” popup. Click Done to close that popup and Sonos is good to go!

 

Hopefully this saves some poor soul from wasting valuable time like I did on this ridiculously annoying Sonos software glitch.

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12 replies

Lyricist I
January 4, 2021

This problem has plagued me for a long time, and I just fixed it. Here’s what I did: Went into the Sonos App > Manage > Service Settings. I saw a window with all kinds of Apple Music accounts - maybe 20 of them! I deleted them all. Then I clicked + , selected Apple Music, and a new account was added with my name. Now everything works - even ‘private’ playlists in my library that never worked before. Hope it keeps working and hope it works for you!

Simon B
Retired Sonos Staff
January 5, 2021

Hi @sharvey, thanks for reaching out, and thanks for sharing your experience. Our other Sonos community users can try that and hoping it would work. Thanks again. 

If there is anything else I can do for you, please, don’t hesitate to let me know.

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