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LenP
Contributor I
May 14, 2022
Answered

Reauthorizing Amazon Unlimited

Recently I find I'm constantly having to reauthorize my amazon unlimited music account after Sonos seems to have ?lost access to it.  When I attempt to reauthorize, Sonos returns an Error (can't reauthorize).  I've tried deleting my amazon account from Sonos and reinstalling it but that dones't work.  This is a new thing after about a year with no issues.  You seemingly can only connect to AI digitial assistant via Sonos  as the assistant attempts to steer you away from any human.   At least I was able to speak with someone at Amazon.  No solutions so far.  Any thoughts?  Sonos you out there????

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Corry P
Corry PAnswer
Sonos Staff
May 19, 2022

Hi @LenP 

Welcome to the Sonos Community!

Please make sure both your system and controller are up to date - Settings » System » System Updates » Check for updates. If there is one update, please check again afterwards to ensure the controller and system then match.

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

Snizatch
Lyricist I
May 14, 2022

Having the exact same problem.  I can play Amazon music on other devices fine, and internet connection is not the problem.  Have had this link setup for over 2 years and not had this problem before.

Airgetlam
Airgetlam
May 14, 2022

Sonos doesn’t authorize your account on their side, your system reaches out to Amazon to do so. Sounds like either there is a local issue on your network, or that Amazon has an issue with their authorization server.

Bruce
Stanley_4
Stanley_4
Grand Maestro
May 14, 2022

I get this a lot, usually clears in a few minutes. I just grab something from my library to listen to until it does.

 

LenPAuthor
Contributor I
May 15, 2022

It’s a software glitch between Sonos and Amazon which doesn’t happen on any other music service I have.  It’s also a new issue which obviously impacts lots of people.  Finally being able to reconnect to the music service doesn’t fix the problem because as soon as you change service and go back to Amazon later, the problem recurs again.

Corry P
Corry PAnswer
Sonos Staff
May 19, 2022

Hi @LenP 

Welcome to the Sonos Community!

Please make sure both your system and controller are up to date - Settings » System » System Updates » Check for updates. If there is one update, please check again afterwards to ensure the controller and system then match.

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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