reauthorising spotify

7 replies
923 views

Sonos is asking me to reauthorise Spotify over and over again even after reauthorising. Any ideas??

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Probably an issue with your speakers reaching the Spotify servers, due to some sort of wifi interference. You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

AirgetlamAnswer

Probably an issue with your speakers reaching the Spotify servers, due to some sort of wifi interference. You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

B

BikkieAuthor

Contributor I

I’m curious if this could be the problem as my daughter can get her Spotify account to play through the Sonos without difficulty?

J

JonPo

Lyricist I

I did ‘REAUTHORISE’ and within hours my Spotify account had been hacked, its email changed and some 400 songs placed in my library. Took hours to sort out. My mistake was probably using same password for Sonos and Spotify. HAS SONOS DATABASE BEEN HACKED????