Contributor I

Answered

reauthorisation of apple music stuck at blank screen

17 replies
944 views

Hi

i recently had to reauthorise my apple music on my sonos but when i did that i was stuck at a blank page. Subsequenlt tried to remove itunes and add again - same issue. Also tried to reinstall sonos app - same blank screen. I am using android and have also updated my phone’s software there.

Pls help !

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controlavAnswer

Lead Maestro

Lots of existing threads on this: Apple music auth is broken on Android right now.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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DPW10120

Lyricist I

That iOS “fix” or “work around” you hear about DOES NOT WORK. I have spoken to seven Technical Support reps, all of whom promote it, yet not one of them has tried to walk a customer through how to do it. None have actually gone through the experience themselves. My wife has an iPhone. In order to add Apple Music to the Sonos app, she logged in to the app using my credentials. When adding Apple Music, it automatically recognizes HER Apple Music account and adds that. Just log out of A.M., you say, and log back in using my account information? Can’t do it. A.M. is hard coded into iOS devices. There is no way to log in or out. The other potential option is to log out of the phone completely and log in as me. That doesn’t work either, as I am not an iPhone user and do not have log-in credentials. This is what I mean when I say Sonos Technical support is negligent. Their reps are recommending and promoting things which they have never tried and have no understanding of. They are untrained and ill-equipped to be trying to solve technical issues. As far as going and hanging around an Apple store and asking random people if I can manipulate their phones is absurd.

Ken_Griffiths

@DPW10120

I don’t understand - you say that you do not have login credentials as you’re not an iPhone user? The Apple Music login is your AppleID - you can just use that to login. Apple Music uses the AppleID for the AM account, even for things like adding funds or vouchers to the Account if you wanted to purchase Music from Apple, aswell as ‘leasing’ Music through the AM monthly subscription service.

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Owen Van Damme

Lyricist I

Adding my voice to the frustrated who are unable to re-authorize my Apple account via my android since last week. Has sonos provided any ETA? I’m aware this is probably a combination issue between Apple/Sonos/Android, however, surely there’s some idea of how to fix it ?

Airgetlam

It’s unlikely that Apple is willing to give Sonos an ETA.

Bruce

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WeeNoop

Lyricist I

I was considering purchasing another sonos system but the response to this apple.music issue has been abysmal.

Does anyone think this issue is going to be rectified?

Ken_Griffiths

I was considering purchasing another sonos system but the response to this apple.music issue has been abysmal.

Does anyone think this issue is going to be rectified?

Just a guess (thinking outside the box), but I wonder if the delay in fixing this, is because Apple are intending to launch a new HiRes/Atmos audio music service on Sonos? The pressure is perhaps ‘on’ now that Qobuz and Amazon have done that …and it seems pointless fixing something that’s possibly going to change in the not too distant future.?

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Siegfried_4

Contributor II

seems like it was finally fixed. I just tried logging into Apple Music on my Android and it straight away worked for me. Awesome

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