reauthorisation of apple music stuck at blank screen

I see the above comment “Lots of existing threads on this: Apple music auth is broken on Android right now.”

This is from 8 days ago. Any news from Sonos as to when they might fix this issue? 

Thanks

Presumably Sonos are waiting for Apple to fix things at their end.

Presume the two parties are in contact though, so would be good to see where sonos think things sit at the mo. Thanks though

It’s often hard, when dealing with multiple companies, to predict when a bug will be fixed. Hard enough with one company, the engineers I work with frequently tell me they won’t be able to give me an ETA until they figure out what exactly the issue is, and actually fix it. Doubly hard if, as Ken suggests, if the issue is on Apple’s side. Sonos is always cautious not to throw a partner under the bus. 

I am confident Sonos is feeling significantly more pain on this issue than we are individually, and are applying either as many internal resources as possible, or applying as much pressure as possible to get the issue resolved.

But bugs are often indeterminate, and particularly hard to assign a time box around them. I’m sure as soon as they’re able to get it fixed and tested, no matter which company is responsible for that fix, it will be released to all of us as quickly as possible. 

Hi I am using Android too. Just had the same reauthorisation message. . 

Very frustrating. I contacted Sonos and they said no fix at moment but they are working on it. 

Mine was working fine until I did the most recent update.

I suppose we will just have to wait until Sonis and Apple resolve the issue 

Look harder - the first posts on this bug are from 3 months ago, and nothing has been done. Don’t hold your breath.

Sonos Technical Support has known about this issue for many weeks now yet they still direct customers to delete Apple Music from their Sonos app as a first-line trouble-shooting procedure. This is pure negligence to not -- at a minimum -- warn their customers that doing do may render their system obsolete for an indefinite period of time. What was originally a small issue is now catastrophic. I’m now sitting on thousands of dollars of speakers that may never be usable again.

But Sonos has an answer - all you have to do is borrow an iPhone to set it up. What you need to do is go down to the nearest Apple store and sit outside asking people “Hey Buddy, can you spare your iPhone for a few minutes? I just need it real quick to set up my muli-thousand dollar speaker system. Wait, I’m serious! Look, here’s $20!”

I've got the same issues, and have now lost all my music as I have apple playlists.

When Sonos first came out, the app was excellent, but now, with the new app, I just have issues.

If it int broke......don't fix.