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Husker
Contributor I
June 2, 2025
Answered

random song playing

  • June 2, 2025
  • 1 reply
  • 36 views

I use my Sonos speaker in my bedroom for white noise at night. I have a certain sound on repeat and the sound is an hour long. Every once in a blue moon at at a random time at night the Sonos speaker will start playing a random song and wake me out of my sleep instead of just continuing the playback on repeat

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Best answer by Airgetlam

The next time it occurs, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support later to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

1 reply

Airgetlam
AirgetlamAnswer
June 2, 2025

The next time it occurs, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support later to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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