random muting on my system

This is becoming a daily pain!

Ray and Era 300 both in “green mute” this morning.

Then watching TV and Ray mutes again.

I’m not new to Sonos, but new to this forum. Is there anyone from the manufacturer on here, to make comment on this fiasco….. just saying😡

It happens too me also, several times per day. Using play 5 also as alarm in the morning. Wakeing up in the night because of the green light. pls fix it...

Diagnostic submitted for same issue.

Have 8 Speakers which worked 5 years fine. After new system/app update unfortunately a horror experience. Very laggy, always plays but muted. Feels like network issues (maybe because of the lossless files which are bigger files?) how I can turn lossless of? Didn’t find any switch in the app. 
Absolute frustration. 
Ready to send diagnostic files or have a chat with support. 

Unfortunately, it probably has nothing to do with your network, or lossless files. It’s been working perfectly fine (like it had for me) for years, until the new disastrous release of their new “courageous” app. It definitely took “courage” to release something so hobbled back in May that removed all popular features that their customer base has become so accustomed to.

Good luck… support can be an hours-long ordeal, ultimately just telling you to reboot your mobile devices, router, speakers, etc. and then admitting that it’s a known issue and that it’s probably being worked on for a possibly July+ release.

This forum is just full of similar experiences… take a stroll through, and watch your blood pressure increase. ;)

You and 100’s & 1000’s of other customers on Monday morning.

It will not be something they can correct over the phone, the O/S needs a rework!

Why with this amount of issues, why Sonos can not do a “go back” for both the O/S and the App astounds me🤑

Just an update on my issues… I’ve had no green lights anywhere since last night. The system has been on the whole day (around 11 hours constant) playing Spotify and the apps have been open at the same time.

There’s been a couple of speakers that have randomly muted, but the green light never came on with any of them and the volume returned on it’s own after around 30 seconds each time it happened… a lot better than yesterday and the day before.

Same issue here every morning I come down to green lights on my speakers.

Diagnostic report submitted.

Same here all my play 1s either through the new awful app or Spotify just random mute and cannot work in multi room with the new 100 or 300

Sonos sort it out

Same issue with me. I noticed it 2 days ago that my Port was muted because it sits in front of my TV so the green light was suddenly on and very bright. I unmuted it and forgot about it until today when I woke up and saw it on, and then noticed every single part of my system is muted (multiple speakers, subs, an arc, etc)