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Fiel19
Contributor I
May 19, 2023
Answered

RadioApp suddenly stopped working

Hi All,

Has anyone had issues with RadioApp suddenly stop working?

It was functioning yesterday perfectly fine but my PlayBar stopped and dropped out of connection so I restarted and reconnected but now I cant access RadioApp and get the dreaded “Unable to browse music”

I can use every other app for music I have tried so far, just the RadioApp one…

 

Any suggestions? Is this a case for resetting everything and starting again?

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Ken_Griffiths
Ken_GriffithsAnswer
May 19, 2023

At this stage unsure if its a RadioApp thing or my connection but if others are experiencing it, it points to a RadioApp/Sonos issue possibly?

There is an outage for RadioApp currently shown here on the Sonos Services Status Page - so just keep your eye on that page for any update:

https://status.sonos.com

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6 replies

GuitarSuperstar
Lead Maestro
May 19, 2023

Try removing RadioApp as a music service in the Sonos app and re-adding it. If that doesn’t work, try deleting and reinstalling the Sonos app and reboot your phone.

"Receive with simplicity everything that happens to you." - Rashi
Noddy_J
Contributor I
May 19, 2023

Yes I’ve also had this problem all morning.  Was working last night.  Reset app/Sonos system/wifi/uninstall-reinstall RadioApp have all failed to work. RadioApp is the pits - worst app on Sonos - so unreliable. Have to use it to be able to listen to commercial radio in Perth.  Bring back TuneInn!  Anyone else hate those annoying ads we get when we first log on?

Fiel19Author
Contributor I
May 19, 2023

Try removing RadioApp as a music service in the Sonos app and re-adding it. If that doesn’t work, try deleting and reinstalling the Sonos app and reboot your phone.

I must have tried that a dozen times, with 3 different devices… nothing! Still unable to use it

 

Yes I’ve also had this problem all morning.  Was working last night.  Reset app/Sonos system/wifi/uninstall-reinstall RadioApp have all failed to work. RadioApp is the pits - worst app on Sonos - so unreliable. Have to use it to be able to listen to commercial radio in Perth.  Bring back TuneInn!  Anyone else hate those annoying ads we get when we first log on?

Its a pain once you are used to DAB+ radio then trying to find a “work around” so you can stream or listen on any/every device

Fiel19Author
Contributor I
May 19, 2023

At this stage unsure if its a RadioApp thing or my connection but if others are experiencing it, it points to a RadioApp/Sonos issue possibly?

Ken_Griffiths
Ken_GriffithsAnswer
May 19, 2023

At this stage unsure if its a RadioApp thing or my connection but if others are experiencing it, it points to a RadioApp/Sonos issue possibly?

There is an outage for RadioApp currently shown here on the Sonos Services Status Page - so just keep your eye on that page for any update:

https://status.sonos.com

    Fiel19Author
    Contributor I
    May 19, 2023

    At this stage unsure if its a RadioApp thing or my connection but if others are experiencing it, it points to a RadioApp/Sonos issue possibly?

    There is an outage for RadioApp currently shown here on the Sonos Services Status Page - so just keep your eye on that page for any update:

    https://status.sonos.com

    Thanks Ken. I spoke to the Sonos help people and they were unaware of any outage earlier in the day but also contacted RadioApp and they told me that there had been an outage and should be functioning again.

    So glad this community is across the happenings to help newbies (and older heads) out!

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