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pohjaton
Contributor I
Dec 16, 2021 6:12 AM UTC

Radio.net service not working

Few days ago radio.net stopped streaming radio stations in Sonos App. Streaming the station over airplay works but not via Sonos app at all. 

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5 replies

Airgetlam
Airgetlam
Dec 16, 2021 6:15 AM UTC

Any chance you’d be willing to share the particular radio station that isn’t working?

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Bruce
el rubio
el rubio
Dec 16, 2021 7:10 PM UTC

as suggested, you may submit a support request here

 
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salu2.eu
pohjatonAuthor
Contributor I
Dec 23, 2021 7:31 AM UTC

For my case none of the radio.net stations are not streaming over but in my case local radio Yle X. Radio.net streaming over airplay works so the station works in radio.net, just not in Sonos app. And this station is only available via radio.net within Sonos app so needed to revert back to old fashion radio. 

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Airgetlam
Airgetlam
Dec 23, 2021 11:53 AM UTC

If that’s the case, and you’ve tried a reboot of your router and your Sonos devices, I would recommend that you submit a system diagnostic within 10 minutes of trying to play a station on radio.net, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

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Bruce
castalla
Local Superstar
Dec 23, 2021 2:51 PM UTC

Search in Sonos app for YLEX.... it's available via mytuner radio

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