Queue not in use on Sonos App

5 replies
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I am using the Sonos app on my Ipad. When I try to access my Queue, it says “Not in Use”. I can’t seem to find a way to get access to the Queue, Any suggestions?

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GuitarSuperstarAnswer

Lead Maestro

Amazon Music recently changed how their basic music service works. You can no longer pick and choose individual tracks like before unless you upgrade to an Amazon Music Unlimited subscription. This is why the Queue isn’t available for you in the Sonos app.

Read more about the changes here:

https://www.entrepreneur.com/business-news/prime-members-are-frustrated-by-amazon-music-changes/438789

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

Try rebooting your iPad.

"Receive with simplicity everything that happens to you." - Rashi

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DavePBAuthor

Contributor I

Rashi -

I did that and still have the same problem

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GuitarSuperstar

Lead Maestro

What exactly are you playing? From what streaming service?

You can also try deleting and reinstalling the Sonos app and rebooting your router. If you are using a streaming service, remove and re-add the service in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

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DavePBAuthor

Contributor I

I am using Amazon Music - specifically a playlist.

In the past, once I chose a playlist, it would automatically show up on my Sonos Queue. Lately, it would not be added to the Queue.

I will try your suggestions - Thanks

G

GuitarSuperstarAnswer

Lead Maestro

Amazon Music recently changed how their basic music service works. You can no longer pick and choose individual tracks like before unless you upgrade to an Amazon Music Unlimited subscription. This is why the Queue isn’t available for you in the Sonos app.

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