Qobuz skips through tracks

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I’ve been on Sonos for about 5-6 years, mostly using Spotify. Six months ago I started Qobuz and recently every song I play is fine for up to 30 seconds then it skips to the next track. On every track I play.

I’ve rebooted the router, unplugged my Sonos 5, and temporarily removed my Sonos Move. Nothing has worked. Can someone please help me?

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Sotiris C.Answer

Sonos Staff

Hello @Wdrazek, welcome to the Sonos Community!

Did you experience any issues with your Sonos while using Spotify? That specific “30 seconds" gave me some thoughts.

After doing a little research, this issue is most likely related to your Qobuz Account.

Qobuz users say that a quick log out → log in on their accounts resolved this. So probably a quick re-authorization is all that needed.

I would recommend contacting Qobuz directly though as, most likely, they are aware of this issue and could assist you further.

I hope this helps.

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Show previous replies

Airgetlam

I always set up my router with different names for each frequency, so I know which one I’m connecting to. Your router may or may not allow that, but it’s been helpful to me. I know others have just turned off the 5Ghz frequency.

Although most recently, I have used a wired network, so my speakers (except for my Roam) connect to SonosNet, and not my WiFi’s signal.

Bruce

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