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Sanitygone
Contributor I
June 19, 2024
Question

Purchased a sonos system and nothing works

  • June 19, 2024
  • 3 replies
  • 126 views

Just purchased a Sonos sub, arc and 2 speakers and nothing connected to the app. After about 2 hours finally got the arc and one speaker to work with the app the sub and the other speaker have been connected to the WiFi several times but won’t show up as devices

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    3 replies

    Missouri
    Lyricist II
    June 19, 2024

    Honestly I would take it back and get another brand, had this product for many years and love the sound but the app is making these speakers useless and keeps getting worse...If they were not so expensive they would be in the trash at this point!

      Dogdad
      Dogdad
      Headliner III
      June 19, 2024

      Return the system.. Sonos is not what it was . It’s turned into crap.

        AlexPermit
        AlexPermit
        Prodigy I
        June 19, 2024

        You may be able to get it to work with help from others on this forum.  Or you may not.  "Devices not showing up” is a common problem with the new app.  Forget calling customer support. They are overwhelmed.   Return it unless you enjoy spending hours tinkering with problematic technology with no guarantee of success. You can always revisit in the fall.

        If you ARE up with tinkering, you could try turning off your router and the Sonos system and closing the app.  Turn on the router and wait a few minutes until it is fully connected to the internet.  Then open the sonos app.  Then turn on each device.  See if everything connects.

        If that doesn’t work,  assign a reserved IP address for each Sonos device.  You do so in your router.  Then repeat the process outlined above.

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