products no longer work following May upgrade

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Since the May app upgrade I have almost abandoned my Sonos system . Th Sonos 1 app only sees 1 of my 5 units. I have Sonos 2 app installed on another computer in my upstairs office and that sees 2 other units, but not the one seen by the Sonos1 app. I contacted support and then spent a long time rushing up and down stairs turning things off and on, all to no avail. Is there now a fix or is all this kit destined for the skip?
I have 2 x Play 1’s as a pair in one room, 2 other Play 1’s in 2 different rooms and 1 Play 3 in another room.

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Stanley_4Answer

Grand Maestro

The update from Sonos made major changes in how Sonos uses the network, extenders that did work [even though not supported by Sonos] before may well fail now.

Switching to a mesh WiFi is supported and may be the answer you need.

UKMedia

Can you confirm if you have a mesh network installaed?

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Remember: Sometimes Red Wine helps :)

B

BasskrAuthor

Contributor I

We have Wi-Fi extenders in every room. TheSonos system worked perfectly until the May upgrade.

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Stanley_4Answer

Grand Maestro

The update from Sonos made major changes in how Sonos uses the network, extenders that did work [even though not supported by Sonos] before may well fail now.

Switching to a mesh WiFi is supported and may be the answer you need.

Translate

B

BasskrAuthor

Contributor I

Thanks Stanley 4, it’s certainly worth a go.

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