products adding, but not showing on the app

Forum|Forum|2 years ago
July 23, 2024
5 replies
1249 views

Just moved into a new house, and had WiFi set up. I factory reset my sub, and ARC so, I could add them to my new WiFi. They add, but then don’t show up in the app.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

C

camillo777

Headliner I

Not your problem.

It's new Sonos app which is faulty.

Or you retry until you are lucky.

Or we wait a new hopeful release

C

coletrickle26

Collaborator I

Could be your home wifi ‘Network Name’ ? I read you did factory reset the devices and are able to add. Just wondering if you changed your new home Network Name to match your previous home network name that your Sonos devices were previously on, perhaps the devices will recognize and appear in the app. Maybe, Worth a try?

C

coletrickle26

Collaborator I

also, after attempting the above. Try to ‘Reset App’ (Home->App Preferences->Reset App) It will prompt you to force close the app and then you have to relaunch it and sign-in to Sonos again.

Airgetlam

There was no need to factory reset your system, Sonos already has a new router - installation instructions FAQ. You may find it helpful to temporarily wire your Arc with an Ethernet cable, but I’d likely call Sonos Support directly to discuss it.

Bruce

A

ASG

Contributor II

I have same problem. Trying to set up at new home and wouldn’t recognize. So I completely reset all products and they were able to join etc. I even went through the true play exercise. It all works when I play through tv but nothing will show up on the app now.

Sign up

Login to the community